Pride Plumbing Services, Inc
Line, Rochester, NY

Pride Plumbing Services, Inc Reviews

4.9 stars based on 1275 reviews

Featured Comments:

• S

  Samantha Redding

  5.0

  We have used Pride twice in the last month. We’ve had problems with our finished basement flooding several times. We’ve had two different companies come and snake the drains in our basement floor, the last company giving us a quote to “fix” the issue. I decided to get another quote from a different company and called Pride. The BEST decision we ever made! Within two days, Sam, their underground expert and Mitch came to take a look. Within 20 minutes, Sam had the problem figured out - something two different plumbing companies never even found - made a recommendation to move forward to finally fix the problem. Turns out, our traps were completely shot and had to be dug up and replaced. He also figured out that our underground pipe that drained our kitchen sink had completely rotted out and the sink was just draining under our basement slab. A week later, Sam and Mitch came back and got started. Fixing the problem was not an easy job. Sam and Mitch were here for 3 days, on time, amazingly polite, super knowledgeable and a joy to have in our house. Sam and Mitch literally saved us thousands of dollars in potential damage should the basement have flooded again. Today, we had Kory here to replace our outdoor spigot and shut off valve. True to our experience with Pride, Kory was also on time, super polite and and a joy to have here. A huge thank you to Sam, Mitch and Kory. And also to Pride Plumbing for having such amazing, knowledgeable employees! We will be customers for life! Photos of the great work they did are attached.

  ---

  Response from the owner

  Hi Samantha! Thank you so much for taking the time to write this incredibly thoughtful review and for attaching pictures of the work that was done in your home. Plumbing issues are usually unexpected and can be a major headache. We are so happy to hear that Sam, Mitch and Kory quickly identified the root cause of your plumbing problem and quickly provided a permanent solution to help stop the continuous basement flooding. We strive to provide our customers with the absolute best experience possible and are thrilled that our recent visit to your home was no exception. Thank you so much for calling our Pride Plumbing team. We look forward to being your go to plumbing call for any future issues!

• C

  Colleen Fox-Salah

  5.0

  David and Kory were fantastic. They worked longer and harder to clear out my main line than probably any other plumbers would have. They stayed all day working and were extremely professional and friendly. David even spoke to someone at a restoration company to help clear up an issue. Thank you, guys! The day before, Daniel C. came to my house to assess the situation with Brandon, and Daniel was willing to enter a very narrow, gross crawl space. Mitchell came over, too, at one point and was kind and helpful. Best plumbers out there!

  ---

  Response from the owner

  Hi Colleen! Thank you so much for your 5 star review. Our Pride Plumbing technicians work incredibly hard to ensure that our customers are always 100% satisfied before we leave their home. We are happy to hear that your most recent experience with David and Kory was no exception and that our team went above and beyond to repair your plumbing issue. Thank you for calling our team to trust and for recommending us to others. We look forward to servicing you again in the future should the need arise.

• K

  Kiva Gordon

  5.0

  Nick A. was on time and very professional explaining my options when it came to a dishwasher install. I needed an extra valve installed under my sink to install the new dishwasher which he handled very quickly. I will not hesitate to call Pride Plumbing in the future for any of my plumbing needs largely due to great customer service from the first phone call to Nick himself. Wasn't an emergency and they were able to complete the job the day after initial contact. Overall very happy with their service.

  ---

  Response from the owner

  Thank you, Kiva, for your thoughtful 5 star review. We are so happy to hear that Nick exceeded your expectations and completed the job in a professional and efficient manner. Thank you for choosing Pride Plumbing! We look forward to servicing you again in the future should the need arise.

More reviews (2)