Nichols Electric and Plumbing
Line, Rochester, NY

Nichols Electric and Plumbing Reviews

4.9 stars based on 911 reviews

Featured Comments:

• A

  ANNA S. LIPPINCOTT

  5.0

  Michael Masters and Ethan were both very professional, informative, and a pleasure to work with. They were both very respectful and kind to both our dogs taking precautions to keep them inside the house. They spent time answering my questions with each project as we walked through the house. Mike helped me understand the pricing and costs so we could comfortably make decisions to move forward. Mike and Ethan did an excellent job with our project and made sure we were content with the job before they wrapped up. I look forward to doing more work with them!

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  Response from the owner

  Hi Anna, thank you for letting us handle your electrical needs and for the very nice review. Thank you, Steve, Nichols Electric & Plumbing.

• L

  Lucas Holcomb

  4.0

  Nichols electric is awesome I have used them multiple times BUT the $200 diagnostic fee is just way too high as a catch all. Especially for something simple like a bad breaker. I figured a wire had come loose and it would be a one or two hours of tracing wires. But diagnosing a bad breaker is a quick job. Really they need to adjust pricing to something like $100 for under one hour diagnostic. Then X dollars an hour after that. also $40 on top of it to put in a new breaker (2-3minute job with a 5 dollar breaker) is just too high. I know they are licensed and that is expensive but diagnosing a breaker and replacing it should not be more than $180.00 MAXIMUM and i would consider that about $20-$40 too high. This is why I generally don't use Nichols I have another licensed electrician that would do this job for about $100, but unfortunately his schedule was filled up for the week. I would have done it myself but was out of town. on the positive they are very professional, with good communication! All the employees and the owner is great. I don't use them regularly just because of the prices. But if you have a one off job as a home owner I'd recommend them. If you have constant work (like I do as a landlord) you need to find people that do discounted work for repeat customers or just cheaper prices in general.

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  Response from the owner

  Hi Lucas, Thank you so much for the opportunity to complete your electric project! It is also very kind of you to notice and voice how much you value our professionalism and communication, as it is something we build our business around. Thank you. I understand that you also had some concerns with how we price out some of our jobs and I understand that our prices are not for everyone. However, I can say with confidence that our prices our actually very competitive compared to companies with our level of service and professionalism. In fact, the reason that we can give all our clients the guarantees we offer, excellent communication, experts with background checks, etc. is because of how we price our jobs. We could decide to lower our prices at the cost of excellent service, but that was not a compromise we were willing to make. My goal in writing this back is in hope to give you, and anyone else reading this, a glimpse into the reasoning behind our prices. Have an awesome day! Steven Nichols

• V

  Vicki Profitt

  5.0

  This was my first time using Nichols. I was so impressed with their communication - calls, emails and texts to remind me of the appointment and to keep me updated on the tech's location. They even sent a photo of the technician before his arrival. Neil was friendly and professional. When he ran into an unexpected issue, Dan arrived to assist and was also wonderful to work with. They fixed the electrical issue and the invoice was very reasonable. Thanks for everything! We definitely recommend the services available at Nichols Electric and Plumbing.

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  Response from the owner

  Hi Vicki, thank you for letting us handle your electrical needs and for the very nice review. Thank you, Steve, Nichols Electric & Plumbing.

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