Ken Cook Plumbing & Heating
Center, Ann Arbor, MI

Ken Cook Plumbing & Heating Reviews

4.7 stars based on 28 reviews

Featured Comments:

• L

  Liz Muller

  5.0

  Ken Cook Plumbing has done a utility sink install for us in our basement - which was perfect, but I'm writing because our sump pump failed last week. They couldn't get out to us, because EVERY plumber in the area was fully, fully booked, but Russ took the time to talk to me, talk me through exactly what we needed to do, looked up products and stock at Lowes, and even asked, at the end of the conversation, 'Do you have any help there?' My husband was at work and totally unavailable, and I have six kids at home, including a toddler and an infant. It was such an overwhelming day with my basement just flooding and no end in sight... the rain was pouring down. Thank you to Russ for taking the time to coach me. No charge. Just kindness. 5 stars for being good humans.

• S

  Scott Beal

  1.0

  Because of a direct recommendation combined with their great online reviews, I really wanted to work with Ken Cook Plumbing for my partial sewer line replacement. I contacted them many times for an estimate and they were repeatedly unresponsive. The first time I called, they said they would call back; they didn't. The second time I called I spoke to someone who asked me to email some details and then they would reply with an estimate. I emailed details and they didn't reply. After several days I followed up, and they requested a map of my basement marked with relevant points -- so I emailed them a well-marked map of my basement. I didn't hear back. I followed up again several days later and they said they would need to come out to the house to look at it in order to give me an estimate. I didn't know why they didn't do that in the first place, but I said sure. (Also note that in all this time they never asked for follow-up information until I checked in with them to inquire about my estimate based on the last time I gave them info.) A man came out, looked around, looked at the video I had of the sewer line being scoped with a camera, and said he would get me an estimate in a couple of days. It's been two weeks, and I haven't heard anything. Meanwhile I have several other projects that are waiting on this project so I can start them, and the delays have cost me at least a month. I finally called another provider, he came out the next day, and gave me an estimate two days later. Maybe Ken Cook does good business, but in my experience their lack of responsive customer service was unforgivable. They could have just told me in the first place not to expect an estimate and saved me a lot of time and hassle.

• K

  Karen Seneski

  5.0

  I saw one of their commercial trucks in the Downriver area and the timing was perfect! Instead of asking for referrals on social media, I trusted the voice on the phone and grateful I did! Well worth waiting for Jordan to return from vaycay to get service call appt. Ken Cook has amazing high standards, professional courtesy, knowledgeable without exception, and no shocking price for perfection! I would recommend Ken Cook and his staff every time, every day. Again, grateful I chose you!

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