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Best Heating Cooling & Electric in 14th, Des Moines, IA | PlumbersNearby

Dennis and his crew worked into the evening in order to get our replacement boiler installed that night. It was much appreciated as the temps were below zero. He came back the following day to handle bleeding issues with the radiators as well. Was very satisfied with the customer service.

They were polite. They didn't make a big mess. They did a great job of putting in a new boiler. They answered all my questions. I would hire them again.

Very responsive and efficient service.  I bought a house a year ago and had to have a few things replaced.  I was referred by my home warranty place and have used them a couple more times since. Very friendly  and explains everything they are doing.   I would highly recommend!

Brian thank you for your continued business with us. We are a phone call away if you need us.

We had our furnace go out so contacted our homeowners insurance company. The insurance company contacted Best Heating and Cooling and they called the same day. The lady who called (I wish I could remember her name...) was very nice and helpful, and seemed genuinely concerned with our issue. She setup an appointment for two days later. The technician was here in the first half of the time window. He was very courteous and knowledgeable. He diagnosed the problem in a very short time and told us our 23 year old furnace was shot. After the insurance company got done messing around, Best called before the insurance company did to make an appointment for the installation. The gentlemen who put it in were just like the first person. They had the old one out and the new one in less than 8 hours.
Overall the experience we had with Best was amazing! Will definitely use them in the future and I've already referred them to friends and family.

Thanks for the review of our services. We are happy to hear things went well.

Came back from a trip to find that the AC was out. Not a pleasant surprise after a week out of state in 120F weather. James and Larry came out late on a Saturday to fix it for me. Ended up diagnosing a bug in the contactor. Literally. Problem was fixed that day and I got a great night’s sleep in a cool house. Also took the time to give the system a servicing. Always been very friendly and professional. Will definitely continue using.

We had new heating/air conditioning system installed along with some plumbing repairs done and had an excellent experience. Tim, Duncan, and Ze did a great job, very pleasant and informative along the way. Tim was excellent to work with on the quote process and options that made sense for us! He is an excellent resource for the installation options. It was a nice clean installation and much improved looking and functioning job. We will use them for our future HVAC needs.

Since contracting Best 2 years ago to replace our heating and cooling system, we've had very good experience with the regular maintenance service they provide.  We had to call Best for an after hours issue on a cold November evening.  The service surpassed all of our previous experiences.  The technician, James, arrived quickly and was knowledgeable, efficient, and courteous.  He took care of the issue, which was caused by a separate project, in a timely manner.  Best is great to work with.

Tim Walton was our technician.  Our air conditioning had not been working for over a week in the middle of a summer heat wave.  Tim knew right away what part we needed and worked quickly to get it ordered and installed.  He was prompt, courteous, efficient and very knowledgable about our Geothermal system.  The customer service provided by Tim Walton is why we will definitely use Best Heating, Cooling & Electric again!

Tim came out and repaied a wiring problem on our Geo Thermal unit.  He was helpful,  knowledgeable and completed the work quickly and efficiently.   Thanks Tim!

I had fantastic experience with Best. We had ongoing issue that required two visits from a technician. Gretchen at the office was prompt and very responsive in getting the technician out to my house. The same technician came out both times, which was nice to see a familiar face. I cannot say enough about how great he was. He took his time to explain everything to me (twice!), and he even got down on the floor to show me around my furnace. I am so glad we have such a high quality HVAC company in the metro. I hope I don't need any services again, but if I do I will definitely be calling Best!

Had Best come out to fix my furnace. They showed up on time and did a fine job with the repair; quick and seems to be working now. But the lack of customer service is appalling.  I tried to troubleshoot based on the manual they provided when they installed the furnace. The repair technician essentially blamed me for the problem and told me "not to play with bombs", that I could have blown up my house. Then when he was leaving, I had a few questions about the repair. He half answered my questions and rushed out the door. I received zero paperwork about what was replaced or repaired.

Upon arrival at the home. The tech found the furnace had been worked on by the homeowner. There is a 10-year part and labor warranty on the furnace and air conditioner. Tech found the flame sensor had been taped in place with masking tape and the control board was shorted and had burnt the relay on the control board. Normally this would void your warranty but we took care of it and did not charge you anything. Since we did not charge you we do not leave any receipts. The technician could have said more politely about the seriousness of your situation but he wanted to make sure you understood the consequences of a non-licensed person working on the furnace. You have 10 years parts and labor warranty please call a Goodman Dealer for future repairs.

Best Heating Cooling & Electric
14th, Des Moines, IA

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