Williams & Fogg
Telstar, Richmond, VA

Williams & Fogg Reviews

3.7 stars based on 102 reviews

Featured Comments:

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  Harold Lipsco

  5.0

  My home owners warranty contacted Williams & Fogg to come for a service visit. I spoke with dispatcher who sent a technician to my home. The tech was very pleasant, friendly, and took the time to explain what was going on with my ac unit. It was determined my compressor; Mark came back out to install the new compressor but he was sent the wrong part. After receiving the right one, he determined another problem but was able to get my AC working. I can’t say enough good words to the staff for being understanding and patient with me and treating me as a valued customer. I would definitely refer this company over and over again to anyone in need of plumbing or HVAC services.

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  Holly Wright

  5.0

  I used them recently to replace a nearly 20 year old AC/furnace in my home. As a first time home owner, I thoroughly appreciated their expertise and professionalism. Ron, his brother (I’m so sorry I can’t remember your name) and Harold were all a pleasure to work with and deal with. They were communicative and polite and willing to help me answer any questions I had. I will absolutely use them again. I also greatly appreciate their speediness on getting in the parts they needed during a time when people are struggling with supply costs and availability during the pandemic still. I am happy I found them.

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  Response from the owner

  Thanks for sharing your experience.

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  Patyence Green

  1.0

  The coordinator was very arrogant and rude upon the first interaction. My warranty company contacted them to assist me with improper air flow. The tech (David) came out and left my home in a worse condition than it was when he arrived - with Arctic air in one room and no air flow in the others. When I asked him to come back to fix what HE broke, he basically told me to undo what he did (mind you I have a degree in business, not a trade in HVAC). :-). Be cautious if you choose this business (and I use that term loosely) Oh, and I was extremely accommodating when he walked into my home (he barely even spoke) by giving him water when he asked and putting his bottle of water in my fridge so it could get cool. He was going to leave without saying a word but I stopped him. Only for him to complain about having a bad back and not being able to fit in small spaces. Huh?! Lol Typical - quoting scripture to excuse poor service. Warranty company or not, it was unacceptable.

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  Response from the owner

  Thank you for your review and appreciate your candor and semblance.

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