S&W Plumbing
Chestnut, Gainesville, GA

S&W Plumbing Reviews

4.5 stars based on 23 reviews

Featured Comments:

• J

  Jason Doughty

  5.0

  S&W plumbing is hands down the best plumbing company I have dealt with. I called to get a estimate, they came out and the estimate I got is the price I got. No more, no less. Also the appointment was met. I was told Tuesday at 8:00 A.M. and Ethan called me at 7:30 A.M. ready to work. That’s a big plus as well. The best part of all was both employees were very respectful, very informative through the entire process (we never had to ask progress) and worked hard until the job was done. I also talked to the owner to let him know his employees were great and he is also a very respectful person. I highly recommend this company and will definitely be using them again.

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  Response from the owner

  Thank you, Mr.Doughty for your excellent review! We appreciate your business and hope to service any plumbing needs you may have in the future :)

• A

  Amanda Bostwick

  5.0

  Had a great experience with S&W plumbing! They were very polite and helpful. They were in and out in under 30 minutes and are very reasonably priced. Would highly recommend!

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  Response from the owner

  Thank you for the review, Mrs.Bostwick - We appreciate your business!

• e

  emani baxter

  1.0

  Unprofessional, just in it for the money (even though my home is under warranty)…They will try and tell you to pay up front even before they look into what your main issue is.. Does not focus on what you say is wrong, they assume it’s something else when it’s not. Will also damage your home in the process.. Ethan left my home unannounced and without finishing his job.. no matter who you talk to the issue does not get resolved.. everyone just wants money! But no one wants to really work for it.. Don’t even bother to call the emergency line you will not get help right away..

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  Response from the owner

  Mrs.Baxter - We are sorry that you feel this way. Unfortunately, your request was not a warranty issue therefore it required payment. After our conversation we had concerning the issue, there were a few red flags in regards to payment. Our standard procedure is not to collect up front unless we feel there will be a non-payment which was the case here when you stated you would not pay anything. Our owner tried to tell you numerous times what the plumbing issue was.. but you disagreed with his professional opinion despite the fact that we have 30 years of experience in the plumbing industry. There was no evidence of damage caused by our company to your home upon our technician leaving. The reason our service tech left your home is because you refused to pay, so we decided that there was nothing we could do to satisfy the issue, other than doing the call for free. Again, I apologize that we couldn't but, we hope that you've found someone to satisfy your needs.

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