Roto-Rooter Plumbing & Water Cleanup
Kane, Elkridge, MD

Roto-Rooter Plumbing & Water Cleanup Reviews

4.9 stars based on 664 reviews

Featured Comments:

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  Karen McNamara

  1.0

  I called to have them drill out my sewer line. They were unable to complete the job and broke off their drain cable in my pipes. They told me someone would come by to run a camera down the pipe, and they tried to charge me $750 for not opening the line and breaking my pipe. When I balked at this, they cut the price to 365. Then another person gave me a quote of 6000 to jack hammer up the concrete pipe n my basement to fix the pipe and 15000 to connect to county water. Fortunately, I found an honest plumber who told us that we need to locate the clog before we know what section of pipe to replace. He recommended another company to camera the line. That company was able to drill open my line for $550. I am a widow, and I think they may have been trying to take advantage of me. Either that, or they just don’t know what they are doing. Also, the new plumber did not find any cable snapped off in the drain. Something is shady about these guys. I suggest you steer clear. I gave them one star, because no stars wasn’t an option. I would give them negative stars if I could.

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  Response from the owner

  Karen, we regret that you did not have a better experience with us. We have alerted the manager regarding your review and will have them reach out to further address your concerns. Thank you.

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  Kathryn Rathinam

  1.0

  We got charged $200 for a plumber to come out and cut out a bunch of drywall pieces. He was unable to identify the leak and didn't end up repairing anything. Roto Rooter also sent out a Water Restoration team and they did a thermal scanning and told us we might have extensive water damage throughout our whole kitchen ceiling and they started an insurance claim. Once we told them we didn't want to go through insurance, they just completely ignored all our calls. The next day another team came out and did a water detection scan and they said every single one our walls was dry. After all the plumbers left, my husband was able to look into the dry wall cutouts and saw that our PVC PIPE WAS CRACKED and that is where the water was leaking from. The one cracked pipe just needed to be replaced. Out of the 3 plumbers that came out from this company, no one was able to just help fix our problem. Our total experience with this company was not great. The people are nice, but they charged us and did not provide us a service or fix our cracked pipe. Would not recommend.

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  Response from the owner

  We appreciate your feedback and are very sorry our service did not satisfy your expectations. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. My email is [email protected]. Please also include a copy of this review. Thank you, Pat Swanson Customer Satisfaction Manager

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  Kevin Schilling

  5.0

  I spoke with many plumbers who all told me incorrect information or had me kicking rocks to clear a clog in a laundry sink drain. This included other Roto-Rooter technicians. Called the supervisor at roto-rooter and he had another technician come out the next day. Keith (8115) was very professional and worked with me to correctly diagnose and fix the issue. He saved me a trip to Home Depot for a powered auger rental when I was in a pinch. He gave me advice on maintaining and clearing clogs. I cannot say enough good things about him. Thank you Keith.

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  Response from the owner

  You're most welcome, Kevin! Thank you for your positive feedback about Keith. We're so happy he resolved your plumbing issue to your satisfaction and appreciate your 5-star review, which we will pass along to him!

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