Roto-Rooter Plumbing & Water Cleanup
Hampshire, Stow, OH
- +1 330-762-4433
- 895 Hampshire Rd, Stow, OH 44224
- TuesdayOpen 24 hours
- OPEN NOW
Roto-Rooter Plumbing & Water Cleanup Reviews
4.5 stars based on 64 reviews
My 86 year old grandmother paid $5,000 to have a 150 foot section of downspout pipe that goes to the street replaced. We had a technician out initially to try and snake the drain. The tech worked for 20 minutes with a hydro jet and decided that the pipe was broken underground. They charged $500 for a 20 minute service. He then told us that another tech would be out the following day to run a camera and locator through the pipe to decide what further action needed to be taken. That tech was there for another 20 minutes and did nothing but right a quote for having the pipe replaced. He initially told us that it would cost $3,900 dollars, he then spoke on the phone with a supervisor who told us that it would cost an additional $4,500 to have it fixed. So that’s how we got to $5,000. We were told they would call the day before before they came to do the work which they did not. They did the work in 1 day. It wasn’t a small job, but hardly worth $5,000. They left a huge mess of boulders, roots and broken concrete on my grandmas yard and told her that it would “settle out in 5 to 8 months” and that they weren’t landscapers. For 5k they could’ve tried harder to clean up their mess. They also took $20 worth of corrugated pipe that I had temporarily rigged up so that her basement wouldn’t flood. Sure, she now has a good piece of pipe in the ground but I’m pretty unhappy with the way they treated my grandmother and her property. They didn’t cover the concrete that they put in and it rained on it. The day after, my grandma is almost in tears because of the way they left her yard.
I had an emergency at my home with a couple of drains backed up. I didn't know what to expect about how the issues would be addressed. Roto Rooter sent a plumber on the same day that I called, and he addressed both drains quickly. I worried that the second drain might be a big ordeal, but the plumber was able to snake it without changing the price he'd already quoted for the first drain. One of the drains was a floor drain, and it finally has a proper cover on it, as it has needed for a while. I'm very happy with my service.
Response from the owner
Thanks for the 5-star rating, Micheal! We're happy to hear that you were pleased with our service. We appreciate your business, thank you for choosing us!
A+ service on multiple calls. I've had roto rooter from the miami st in akron location come to my house in stow twice now. Once for pipe snaking and now once to replace an old drum trap. AJ just came out today to replace my old drum trap and galvanized steel pipes in one of my bathrooms. He was super awesome, explained everything and cleaned up after himself (and myself from my own patch work). Great attitude and got the work done fast and even worked with my home warranty to make sure I was covered. He is one of the reasons while I will keep using this company.
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