Randal Lowe Plumbing
Hames, Marietta, GA

Randal Lowe Plumbing Reviews

3.4 stars based on 73 reviews

Featured Comments:

• C

  Chintan Malbari

  1.0

  This company does nothing but waste your time, I'm waiting around for warranty work, I've stayed home on 2 different dates, the tech never shows up. No supervisor or anyone you can contact, the service department isn't aware of anything going on. Complete run around. If I could give them a 0 I would, HIGHLY NOT RECOMMEND - read the below reviews!!!! **Updated - Leaking faucet after coming out for warranty work -- PLEASE DO NOT WASTE YOUR TIME WITH THIS COMPANY - 4 appointments later they finally came out and left it in worst condition then before.

• J

  Jan Chandler

  5.0

  Randal Lowe Plumbing is without a doubt the BEST company we've ever used for plumbing issues. Whether we've had an emergency, or just regular service, each technician has been prompt, knowledgeable, courteous and professional. A special shout out to Alex Bolton who handled our emergency call with the utmost professionalism. He worked quickly and thoroughly, explaining the problems along the way in terms we could understand. His attitude couldn't have been better, which made an emergency issue not nearly as bad! But, this isn't an isolated situation, each technician has been fabulous, including the call center folks. Thank you for being our go-to plumber!!

• W

  William H Waits III

  1.0

  I would highly recommend that you stay away from this company. The admin staff, especially Nancy and Tabitha in the Home Service department are rude, condescending, confrontational, and argumentative. I needed to have a toilet replaced under warranty. Because of work schedules and the fact that they can't come after hours or on weekends, I can only make time available once every four weeks. Once a particular toilet was identified as needing replacing, they were suppose to bring it out on the next visit along with parts for another toilet (1 Month later), but did not. The next few months then went from being sick (another month), an emergency on the part of the guy coming out (I was notified 2 hours before they were supposed to get here) (yet another month), and they gave my predestined toilet to another user (still another month). After four months, I can't get my toilet, including one that was slated for me previously. When trying to discuss the issue with Nancy (Department Head), she was nothing but rude and condescending. When asked why did they give my toilet to another job, she exclaimed that it wasn't HER (personal) warehouse that made the mistake (it was her company's... she was just being pedantic). Both refuse to engage in any conversation about the toilet is now 4-5 months before it gets replaced, and I am expected to wait some indiscriminate amount of time in the future before they "may" get any. Instead of being respectful to me in attempting to ask why is this taking so long, Nancy hung up and refused to even schedule appointments. She also wants to heavily deflect blame on the warehouse (that isn't hers) as the culprits in this scenario. When asked if she would be upset or frustrated if the roles were reversed, she admitted that she would be, but I am not allowed to voice any concerns about the lack of action when it comes to dealing with replacing my toilet. At this point, I would pay twice as much to go elsewhere to not have to deal with this company.

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