Pure-Line Plumbing
Hillsborough, Durham, NC

Pure-Line Plumbing Reviews

4.7 stars based on 89 reviews

Featured Comments:

• S

  Suzanne Snyder

  5.0

  I have used PureLine Plumbing for my last four jobs and their Service Pros are excellent. Most recently, Dwayne S. came on an emergency call to repair a leaking pipe in the crawl space which was potentially effecting my foundation. He explained their approach to the repair and made sure the job was done properly. He was very personable and professional and helped solve another issue while he was at my house. I was very fortunate to have him assigned to my job.

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  Response from the owner

  Wow! Thank you for the kind words. We think Rob is pretty awesome too. We appreciate your business and look forward to working with you in the future.

• C

  Craig Dodson

  5.0

  Our sewage waste pump in the basement failed on a Tuesday and we could not get any plumber to call us back on Tuesday or Wednesday. Thursday another plumbing company actually answered the phone but said they were booked until the following week but referred me to Pure-Line. Pure-Line answered the phone right away on Thursday courteously indicated they were busy also but rearranged their schedule to get someone out to see us the next day (Friday). Rob M called to let me know when he would arrive, he was on time, explained what the issue was, explained the cost and got the job done quickly. Professional and expedient. I would recommend Pure-Line for your plumbing needs.

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  Response from the owner

  Thank you for calling us. We're happy we were able to help. We think we have a great team and glad you thought so too. We look forward to helping you again if you need us.

• K

  Ken Marzinsky

  5.0

  After a bit of a rough start with some installed faucets that were leaking, the owners sent a guy out who spent several hours and tried several different faucets before fixing the leaks. He would not accept even one drop leaking.

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  Response from the owner

  We do our best to make sure a job is done well the first time, but there are times things don't work out quite as we'd expect. We hope that the arrangement we made with you since this review was posted is satisfactory. It is not in our practice to ignore any phone messages, our customers are important to us, so we apologize that you felt this way. We appreciate your feedback.

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