JD Service Now
Memorial, Durham, NC

JD Service Now Reviews

4.8 stars based on 2185 reviews

Featured Comments:

• N

  Newfairy

  5.0

  First off they called every two hours to let me know that either the technicians were busy and to go about my day as normal or to notify someone was coming within the next hour. Super helpful with working from home and being in more meetings these days. Josh was also super helpful. Answered every one of my questions, cool with me overseeing his work, even gave some helpful tips on how to counter some problems I was having on something that we decided not to fix this time. Tub repair and toilet tank repair were done quickly and worked well right away. He also made to remind me of the 90 day warranty on his work and on an estimate he provided for another job in the future. Fantastic experience all around

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  Response from the owner

  Thank you so much for this wonderful 5 star review! We pride ourselves in taking great care. We are happy to hear that Josh was professional, answered all of your questions and was quick and effecient! Thank you so much for leaving this 5 star review and as always, for choosing JD Service Now. We appreciate you! (March 2022)

• R

  Robert Brown

  5.0

  The company kept me fully updated as to their arrival time. The technician arrived exactly when the dispatch said he would. The technician, Chris, promptly examined the problem and gave me a very reasonable estimate for the service. He then performed the work within 20 minutes after arrival. JD Service Now provided me with the best experience I have ever had with a plumber. (And I have had some experiences) I highly recommend this company and would not hesitate to use their services again.

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  Response from the owner

  Robert, we are so very pleased to hear about your wonderful experience with JD Service Now and your 5-star service with Chris. We appreciate your recommendation and look forward to serving you again in the future. -Your friends at JD Service Now (April 2022)

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  Luis R. Serrano

  5.0

  Had some issues with the water heater. After some research for services, I found JD Service Now. Call them and with a quick and attentive respond they sent one of their expert, in this case, Mark Coble. Mark was very professional and very happy to answer every question. He was very thorough on the service that was needed and explain the complete job. After a few minutes he came up with several options and packages that went from a simple but right solve to a more complete and added features for a more secure system. Their prices were right on point, plus the service and attention, I decided to go with them. But nothing is done till is done. It was a difficult job, a 75 gallons tank in a 3rd floor attic, it's no easy task. The day of installation Mark came with an assistant and they did an excellent professional job. The job was very clean and on time. At the end he take some time explaining again the job done. EXCELLENT!!! Fully recommended!

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  Response from the owner

  Thank you so much Luis for the review and attached photo of Mark's work! It's so nice to hear and see feedback from customers.

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