Professional Plumbing, Inc
Level, Louisville, KY

Professional Plumbing, Inc Reviews

2.9 stars based on 15 reviews

Featured Comments:

• J

  Joel Franklin

  5.0

  I like others had some issues with them, but it wasn’t necessarily them. It was the home warranty company they contract with. My main issue was that when I called to make sure the parts were in (supposed to be a Wednesday and I called on Friday to give a bit of a buffer) I was told that I was on the calendar that day. I was baffled as to why I would be scheduled when I haven’t scheduled anything and then there was the answer—the freaking home warranty company (HSA) scheduled the appointment and must have represented to PP that I was good for that particular day and time. So while there are terrible reviews, keep in mind the ire was not (IMO) properly directed at the responsible party—the warranty company. A lot of the times these service providers are constrained by the warranty company who needs to give authority to purchase parts and pay for the house call. If PP did not do so, they risk being uncompensated for parts and labor. No business worth its salt would present itself an unnecessary risk. WIth respect to my visits, Ted was great. Brittany and Chrissy at the office were great to work with. Ted did a bunch of work. He’s a very personable person and he gets the job done. I really liked working with these folks, just not the warranty company. I would take some of these reviews with a grain of salt given the issues were mainly with the warranty companies. No—I was not compensated or incentivized to give the above review, it’s just the right thing to do when this company is taking the brunt of bad reviews because of the action or inaction of these sleazy warranty companies.

• R

  Rick Housner Iii

  1.0

  Processional Plumbing was sent to my home from my home warranty company. Plumbers were polite and nice Office lacks. We had to reschedule my water heater install and toilet repair 3 times due to weather. Each time I was not called to be notified that the plumber was not coming. Water Heater was installed a week ago and they still have not filed for a permit with the State of KY for the water heater install. The state requires the new water heater install to be inspected and can not be inspected until the permit is filled.

• w

  whitney marion

  2.0

  They replaced a water heater under my home warrenty, when I noticed gas smell comming from the pipes I called them and I have already paid them 210 dollars to replace it, plus what the warrenty company paid they wanted me to pay them again to come out. It has been over 30 days, they only guarantee thier work for 30 days. I will pay another plumber to come put before I pay them anything else. Updating to add they reached out to me this morning to come and look and repaired the gas leak from the water heater.

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