Dauenhauer Plumbing Heating and Air
Robards, Louisville, KY

Dauenhauer Plumbing Heating and Air Reviews

4.8 stars based on 3346 reviews

Featured Comments:

• B

  Becky Carrico

  5.0

  I am so impressed with the service we received!!! Our furnace stopped working yesterday. We had a repairman come over to fix it and found out it was leaking toxic levels of carbon monoxide and had to be replaced. We called Dauenhauer this morning, and they sent someone to give us an estimate within 2 hours. He was professionally dressed, he introduced himself, and he was wearing a mask. He was very professional in the way he talked to us. He was polite, respectful, and considerate. He explained all details of the estimate and said the price he quoted would be the final price, even if he missed something or misquoted the actual cost. He told us he would try to set up an appointment for the installers to come tomorrow. After about an hour after he left, he called and said they could do it today! In less than 2 hours, two installers arrived. They were also very professional, polite, respectful, and courteous. They worked very well together and quickly removed the old furnace (which was in the attic) and carried it to their truck. They carried in and installed the new furnace and swept and cleaned up their mess when they were done. Considering the temperature outside is 20 something, I can't express enough how much appreciation we have for this company and the exceptional and efficient service that these men provided to us today. If you have a need, look no further. THIS is the only company you need to call!

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  Response from the owner

  Thank you for your review, we appreciate your feedback! If there is anything else we can help you with, please let us know. Have a great day!

• V

  Valblaine5301 Blaine

  4.0

  Excellent. Always does a excellent job. Heating or plumbing. The Best. I've used both services and they will not leave until they fix the problem. If the first person is unable to fix the problem they will call for backup or more industrial equipment. I've used them for 15 plus years. Never ever disappoint. And the technician all are great. They go over and above to make sure when they leave everything is working properly.

• K

  Kam Huffman

  1.0

  If I could give this place negative stars I would. Both departments from the heating and cooling as well as plumbing are horrible. I have their membership, and the lack of customer service could be managed better by a toddler. They do not call you back, they mess up when they come to your house, they do not alert you when they change your appointment. They will also price quote you something on the phone, then the technician will tell you a different price when they arrive at your house. Then when you complain about that they say they are not supposed to quote prices over the phone. I was quoted 800 per installation of a nest unit by the technician, but I was told 370 on the phone by the representative per unit. Watch out for the price manipulation, and look elsewhere. I took a day off from work and the nests were not installed because they did not bring them. Today my fiancé took a day off from work for the plumbing crew, they set an appointment that ranged from 10am-5pm, never showed. I called just now they had her number on file but she never received a call, nor was an email sent to me: Also to make things even more comical is they only warranty their pipes for 1 year.

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  Response from the owner

  Hello Kam, We are sorry that you are disappointed but appreciate your feedback. We are committed to our customer’s satisfaction and we’d like to take a closer look at this for you. A member of our team should be reaching out shortly or please call us at (502) 451-2233 to discuss your issue. Thank you.

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