Preferred Plumbing & Drain
Myrtle, North Highlands, CA

Preferred Plumbing & Drain Reviews

4.5 stars based on 115 reviews

Featured Comments:

• V

  Val M

  5.0

  Tony #74 was very professional and was always on time. He’s friendly and is very knowledgeable about his work. I would recommend him to anyone who has plumbing issues and you’ll be happy you did. He’s great!

• T

  Terry M.

  1.0

  I have used this company before with good results. So, I called them with a couple of easy to fix things that needed doing. I had an appointment for between Noon and 1. At 11:53 they called and said it may be between 1 and 2 before they could arrive and they would keep me posted. However, never heard back from them. After 4pm I called and cancelled. They did not apologize or offer an explanation...the young lady simply said have a good night. Very disappointed in this company. results.

• C

  Carol Behnken McHugh

  4.0

  I have used Preferred Plumbing and Drain for several years. I've always found them to be responsive, professional, and reasonably priced. Though it took 3 days rather than a few hours to see a tech this time, I had to concede that my toilet issue wasn't as important as emergency sewer problems and, apparently, the company is low on techs. My only real complaint here was the lack of communication. When "windows of expected arrival" came and went, hours went by before I got a call about why and when to expect a tech later. I even called a few times rather than wait for them to contact me, which was unusual for my experience with the company. When Tony (#74) was finally able to make it out, it was 7:20PM. It seemed he hadn't been told what my issue was, which I was very clear on when I made the appt, so he immediately had to go out to The Home Depot and then Lowe's to get a new flush assembly. Ultimately, the work was done by 9:20PM and I wasn't charged for the time on the road to get the necessary part. Tony was very personable and did a great job, willingly answering my questions when I would go in to check on his status. (I like to learn so I can do similar work myself next time.) I will always call Preferred Plumbing and Drain in North Highlands before any other plumbing company for any plumbing problems and I highly recommend them.

More reviews (2)