Plumbing 911, Inc.
Crosswind, Medina, OH

Plumbing 911, Inc. Reviews

4.6 stars based on 93 reviews

Featured Comments:

• J

  Johnny wise

  5.0

  Excellent communication, they responded extremely fast to our problem. The technician that came out to our house was very knowledgeable and his quality of work was excellent! Have no complaints and would definitely recommended anybody else to check them out.

• T

  Tammy Frost

  5.0

  Jeff was very professional and explained the best and worse case scenario before he started the work. During the repairs he kept me updated on the status and any potential problems. After the job was complete he made sure to show me the repairs he made and made sure the areas were clean. Would call again!

• m

  monique wynn

  1.0

  It takes a lot to ruffle my feathers! I feel so disrespected and disregarded by this company! My property management company put in a request for an urgent issue last week. I spoke with the scheduler BRANDI either Thursday or Friday. I called her because I got an email saying they will be out on the 21st between 7a.m- 11a.m but it was the 25th when I received the email. I was confused. Spoke with Brandi and she said sorry we mean Monday. I explained that I will be starting a new job and will be unavailable during the day after Monday. I proceed to ask her if they get any cancelations before Monday to please let me me know. If not Monday is fine since I don't start till Tues. She explained they are short staffed and few workers are out but will let me know. Today I waited and waited and waited till 11;50. No one called or showed up. I called Brandi and she says her computer is messed up. She see an order from my management company for today but need to call me back. When she does she says she needs to schedule me for the next day. I explained that will not work because I will be at work! She accused me of lying about the email and says they didn't send the email and it wasn't confirmed. THEN she says they came out??? Which it totally false! No one ever came. She says bottom line, no one will be there today. Says she didn't talk to me Friday and she will pull the phone recordings and call me back. I WANTED her to do just that! But guess what she never did! I get a call from my management company and she tells them someone can come out tmrw from 11 to 2p.m! So I guess I'm supposed to take off on my first day of work because of their mix up! No apologies, no taking responsibility for HER mistake, just accusations of me lieing! And still a plumbing issue and no call back after she pulled the records. AND if they supposedly came out, where was the phone call!! 911 joke! They will NEVER step foot in my house. If you want the run around, and your character questioned, CALL THEM!

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