Supeck Septic Services, LLC
Norwalk, Medina, OH

Supeck Septic Services, LLC Reviews

4.7 stars based on 122 reviews

Featured Comments:

• B

  Bernadette Eckroth

  5.0

  We have been with Supeck for a few years and have been very pleased. Sometimes I forget about our septic but they are nice enough to remind me to have it checked and/or cleaned. Not something I think about. Always very polite. Thanks for your service!

  ---

  Response from the owner

  Thank you for the nice review and comments. We're here to help. Todd Supeck

• K

  Kevin Gillum

  1.0

  Supeck came out to do service call, this is my 1st call in new home, the old owner used another company. We went with supeck because the neighbors use them also. Technician came out and said my aerator had a small splice on the wire and would take it in to repair. I asked if it is ok to not have it running while the repair was being done he said yes. I get a call that my aerator is really old and it’s not worth fixing, estimated cost to fix $400, my fault for even assuming that fixing a wire was apart of my service call, and I would be better off buying a new one for $800, I quickly declined and said I could of fixed the wire myself it worked perfectly fine when you showed up. They said ok no worries you can come pick up. When I pick up my aerator it was given back to me in a bunch of pieces in a box. The response was we have to take it apart to service them. Your job when you service someone is to leave them better or at-least in the same situation they where in when you started your service. Terrible experience to say the least.

  ---

  Response from the owner

  Mr. Gillum, I’m sorry you were unhappy with our services. When my technician disassembled your 22 year old aerator to perform the wire replacement he found it had internal issues that unfortunately the maintenance agreement does not cover. Because of the aerator’s age, external corrosion and internal defects reassembly is nearly impossible. In a gesture of goodwill we have been reaching out with an offer of trying to reassemble the aerator at no cost to you, but our emails and phone calls have gone unanswered. If you would like, please contact our service team and we can make arrangements to have that done. Todd Supeck

• J

  Joel Higginbotham

  5.0

  After finding an issue with our septic tank I decided to choose Supeck. I couldn't be happier. I messaged them Sunday evening through the website.Ryan called me at 8am Monday and had a truck at my house by noon.The technician was very helpful and the price was fair. A great business to deal with. I will use them in the future!

  ---

  Response from the owner

  Thank you for the nice review. We appreciate your kind words. Todd Supeck

More reviews (2)