Paul Flaherty Plumbing & Heating Co., Inc.
Fountain, Framingham, MA

Paul Flaherty Plumbing & Heating Co., Inc. Reviews

4 stars based on 41 reviews

Featured Comments:

• A

  Anne Marie Debarros

  2.0

  Paul Flaherty Plumbing and heating was commisioned by my home repair insurance company to repair a leak under the kitchen sink. On the appointment day, the office notified me that the plumber was on his way. I called my tenant to inform her, and she told me that the toilet was also leaking. I immediately called the company to ask if they could also fix the toilet leak. A woman answered the call and quoted me $75 for a “service call” plus an additional $75 for every half an hour for the actual work. I asked her why she wanted to charge a service call fee since the plumber was already going to be in the building. After placing me on a brief hold, she told me the service charge would be waived and asked for my credit card information. Fifteen minutes or so later, I called the tenant back to check the status, and she told me the plumber had already left and that he said to her that the toilet screws were loose and that he tightened them. I asked her how long the plumber was in the apartment working, and she replied, “No more than fifteen-twenty minutes.” So I called the office back and spoke with the owner. I explained that it would be unfair for him to charge me the full $75 for tightening two screws given that his contractor spent less than thirty minutes in total (to repair the sink and toilet) and that the amount paid by my insurance should cover the time the contractor took to tighten the toilet screws. He responded that he had to wait until he received the work summary report from his guy to determine how much to charge me. A week later, today, he called me and told me that the company had charged me $115 but that he credited my account and only charged me $75. I asked him to share his contractor’s summary, and he read an embellished report to justify the $75 charge. I reiterated my point to him, authorized him to charge his $75 fee, and stated that I would write a review about the unjustified and excessive fees. He did not seem to care whether or not I wrote a review. Despite the company’s poor integrity, I must report that the plumber did a great job. Thank you, Mr. Plumber. However, I cannot say that I was pleased with the owner and the attendance who answered the phone, as they showed no sympathy and only seemed to care about collecting the excessive charge. I hope those reading this review will use their due diligence and get multiple quotes. I trusted the company would be honest with their pricing since my home repair insurance company had vetted them. Lesson learned.

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  Response from the owner

  Thank you for taking the time to voice your concerns. While we're glad to hear that our plumber was able to deliver quality service, we're sorry to see that you were let down by our office staff. Please reach out to us at (508) 653-1775 to further discuss your concerns. Thank you and we hope to hear from you promptly.

• K

  Kenny Miller

  5.0

  My shower valve handle was leaking, so we had to shut off the water to the entire house. This became an emergency. I called Paul Flaherty Plumbing & heating. The owner, Paul, got on the phone. He said he could get someone there between 3 & 5pm, it was 11:00am when I called. I went home to wait for the plumber and they showed up a half an hour early. They, the plumber & apprentice, quickly diagnosed and repaired the problem. Very professional and knowledgeable. I would highly recommend Paul Flaherty Plumbing & Heating.

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  Response from the owner

  Thank you for your five-star review, Kenny. Our team at Paul Flaherty Plumbing & Heating Co., Inc. always strives for the highest standards. We are delighted we made your experience a positive one. Until next time, take care.

• N

  Nancy Dlott

  5.0

  The technician, Jody, arrived early on a Saturday morning to repair our boiler. He diagnosed the problem quickly and had us up and running. This boiler is very complicated and sensitive. Thank you Flaherty Co.

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  Response from the owner

  Thank you for your five star review. The Paul Flaherty Plumbing & Heating Co., Inc. team is delighted we could serve you so well.

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