Mastercraft Plumbing
M-36, Whitmore Lake, MI

Mastercraft Plumbing Reviews

3.9 stars based on 16 reviews

Featured Comments:

• K

  Karen Hayter

  1.0

  On 2/12/20, the company sent 2 well-qualified plumbers to repair a leak in my whirlpool tub. After extensive testing, including the removal of 2 rare Italian tiles, it was determined the tub needed to be replaced. I paid the bill of $750 and later signed the written estimate of replacement. Despite numerous subsequent texts, emails and telephone messages, the company has not followed up. I am out a significant amount of money and am left with a hole on the end of the tub. Shocking unprofessional behavior. I cannot recommend this company.

• D

  Doug Feldman

  5.0

  We had an excellent experience with Kevin from Mastercraft Plumbing. He recognized our water leaking problem immediately and replaced our shower head connector pipe. He was efficient and explained everything to our satisfaction. We will certainly use this company again.

• E

  Eunyoung Annie Seo

  1.0

  We had a terrible experience with this company. They came out 3 times (1 for diagnosis, 2 for actual work), spent 2.5 hours but could not solve the problem or pinpoint the problem area. The other plumbing company came out later solved the problem within 30 minutes with fraction of the cost. They charge hourly rates, so the bill added up to 600 for this unfinished, poor job they have done.

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  Response from the owner

  Im sorry you were dissatisfied. If you recall, your sewer line was full of sewage , and you asked us not to drain your lines as it could spill on to your floor, instead YOU asked us to vacuum as much as we could out of your sewer lines and then remove the toilet so we could come back the next morning and clear the line(and not have a mess) That is why it took less then an hour to complete the work. When you complain please tell the complete story,

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