AAA Service Network
Lake, Brighton, MI

AAA Service Network Reviews

4.8 stars based on 924 reviews

Featured Comments:

• A

  Anthony Shifflet

  5.0

  I had a warrantied garbage disposal installed last week (by someone else), and it was done incorrectly. Water and ground up food were leaking/spraying (during disposal operation) from multiple locations, including the sink drain and the PVC trap connections; the garbage disposal was also hanging freely from the sink drain line and actually disconnected due to vibration. Jacob Kletzka from AAA came to my home 2 days earlier than scheduled and was able to identify and correct these many deficiencies in a timely manner. He was extremely knowledgeable and professional while in my home, and even took the time to show me what should have happened the first time the garage disposal was installed all while making the repairs. He is a bright young man, and an all around fantastic technician. I look forward to working with Jacob and AAA in the future for all of my home improvement projects. I highly recommend AAA to anyone looking for superb-quality workmanship at fair and competitive pricing, especially in the area of plumbing.

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  Response from the owner

  Thank you VERY much for the five stars and the shout out to Jacob! Our mission is to get you back to the comfort you know and love. We are thrilled that you loved your experience and appreciate the opportunity to serve you. Looking forward to helping again in the future. Kindly, Lisa Marie

• N

  Nathan Robinson

  4.0

  I had AAA Service Network out to replace a sump pump which had stopped working. The office staff is friendly and helpful, and I was able to schedule work for the next day. The tech arrived promptly and was able to get the work done quickly. When the installed part had an issue, he was able to quickly swap it out for another to complete the work. I did have a customer care issue which was quickly resolved by Michelle, which I appreciated. Their customer service is excellent. I will say that customers should review the pricing and call the office with any questions. In my case, the quoted price was clearly inaccurate and had to be resolved by the office, which is my reason for knocking off one star in this case. Overall, I'm pleased with the work and the customer care, and would call AAA again for urgent repairs.

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  Response from the owner

  Thanks so much for taking your time to review the team Nathan. We always aim to deliver a great experience, and are happy that you were satisfied in the end. We really appreciate your business, and your working with us on the pricing issue. Kindly, Lisa Marie

• L

  L Wohlfeil

  5.0

  Our basement flooded after both of the sump pumps failed. I contacted AAA Services through their website late on a Saturday. A customer service rep contacted me early Sunday morning, with an offer of an emergency service. I opted to schedule during normal business hours. The service technician arrived on time. He was courteous and efficient. After evaluating the cause of the flood, he quoted replacement of the sump pumps and associated piping. I accepted the quote. The work was completed that day, within a few hours. Our home is on a high water table. We have peace of mind that this will no longer create problems with water in our basement.

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  Response from the owner

  Thank you VERY much for the five stars and shout out to Jacob! He'll be proud to hear how much you appreciate our courteous and informative service. Our mission is to get you back to the comfort you know and love. Thanks again for choosing AAA Service Network and letting us know how happy you were. Kindly, Lisa Marie

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