Lapin Services
40th, Orlando, FL

Lapin Services Reviews

4.9 stars based on 640 reviews

Featured Comments:

• H

  Heath Hensley

  5.0

  Bottom Line, Lapin Services does high quality work with exceptional customer service. I hired Lapin Services to pump out my septic tank. The team was professional and worked late into the day to get my home plumbing up and running again despite a couple setbacks that were not their fault (finding the tank, electrical, etc). Unfortunately in the process of trying to find my tank they cut my gas line by accident. I discovered this the next day when my gas tank emptied and I had a pretty hefty bill from the gas company to repair the line and refill the tank. So, I called Rod Smith, the service manager at Lapin Services to let him know what happened. I fully expecting him to push back or side step the situation like most service providers would do in this situation, but, to my pleasant surprise, Rod took full responsibility, apologized, and began to discuss ways they could make it right. That blew me away. Sadly that type of customer service is hard to find in the world today. To make things right, Rod offered to not only not charge me for the pump out, but he also said he and his team would come back out and take care of a few other items that we had previously discussed like installing a new alarm and adding risers to my tanks, all free of charge. We agreed to that, and sure enough, Rod himself (a 30+ year veteran in the business) along with Steve and Jeremy (also very tenured at Lapin) showed up a couple weeks later and went way above and beyond by installing the risers, alarm, and even a new pump. It is incredibly rare to find that level of customer service and follow through from a service company these days. Thank you, Rod, Steve, Jeremy, and the whole team at Lapin for doing high quality work and setting an example of what great customer service looks like.

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  Response from the owner

  Thank you for this review!

• A

  Adam C

  5.0

  Willy was helpful and knowledgeable. Took care of pumping our septic and gave us some advice. Great service! One small glitch, didn't latch our gate and the dogs almost got loose, fortunately I was out with them. Otherwise, great service, took care of us, would recommend them. (We didn't shop around, we called Lapin from several other neighbor's recommendations) Price comparison unknown.

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  Response from the owner

  Thank you for this review and all of your business!

• J

  Janice DiCarlantonio

  5.0

  We had a serious toilet backup problem and called Lapin Services for help. They were professional and responsive! Jose Martinez came out within a short time, on time, and quickly discovered the problem. He was able to offer us good solutions at a reasonable price and took care of it right away. We are very happy with their services and would highly recommend Jose and Lapin services for all your plumbing needs. Thanks Lapin!

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  Response from the owner

  We are very thankful for this review. Call us anytime!

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