JPG Plumbing & Mechanical
Range, Jessup, MD

JPG Plumbing & Mechanical Reviews

4.2 stars based on 17 reviews

Featured Comments:

• A

  Ashley Seals

  2.0

  Very unhappy to be charged for the technician's commuter time to my location at the same rate that they charge for the actual work. It seems excessive to pay $140/hour before the person even shows up to do any work. I tried to communicate this to the company and they stated, had I been the first call of the day, I would not have been charged this. Doesn't the technician still have to drive to the first customer of the day's location? It felt like unfair business practices and I unfortunately will not be using their services in the future.

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  Response from the owner

  Ashley, we are sorry that you are Not satisfied with the service. JPG charges by the hour for the travel time to a facility as we have to pay the technician to drive there. Some companies charge a minimum first hour charge that would include that I.e. $240.00 for the first hour and $140 an hour afterwards or they hide the unproductive time in a flat rate or job pricing cost. The reason this doesn't apply to a "first call" is that we are under no obligation to pay a person who is normally dispatched from their home, to drive to work. Skilled Labor is at a premium as most young people choose to go to college leaving a severe deficit of trades people. A technician these days costs any employer about $110 an hour with the wages, benefits, holiday pay, vacations, leaving a business with about $30 an hour to pay for overhead and about 10% profit or $14 for every billable hour. If nothing goes wrong. The way we feel that if price is the only issue, we are doing ok. If it a workmanship is an issue, naturally we would handle it on warranty for no cost to the customer. I hope this helps you understand what we are up against and gives some clarity to your situation. If you would like to discuss further, I am more than happy to have a conversation. Best regards, John P. Geiling--President

• D

  David Dasso

  4.0

  Dealing with plumbers is almost universally difficult. At least these are professional and knowledgeable albeit pricey. I would rather pay more for good plumbers and for the job to be done right.

• D

  Dennis Simpson

  5.0

  Use them on my commercial properties Nothing bu great service.

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