Jason Mazzer Plumbing & HVAC, LLC
Floral, Saddle Brook, NJ

Jason Mazzer Plumbing & HVAC, LLC Reviews

4.7 stars based on 68 reviews

Featured Comments:

• V

  V Vasserman

  2.0

  This review is based on two services done at my house by Jason Mazzer Plumbing. The first one, faucet replacement, was great and the second, boiler issue, was not. For the boiler problem, technician came in with the assistant. I had to step away for 15 minutes and when I came back, I was told that the issue is already fixed and was shown a piece that was replaced. Charged $303. Note, this work was not authorized and have I been told that I’ll be charged such an amount and for which service, I would look for an alternative. I’ve emailed the company the next day requesting review of the service. They asked me to stop by due to the owner himself wants to explain what happened and offer a refund. I took time off work to go to JM office, however, was met at the doors by the assistant and was told that owner is not available and offered a check for $100 for “misunderstanding”. Owner later emailed me, charge was for Thermocouple replacement and time spent by a technician does not matter. Couple of things 1. Work was not authorized and charging $303 15 minutes later is a wrong practice 2. I value my time as much as the owner values his and expect to be notified if owner can’t make it to the appointment owner himself scheduled 3. I was not treated with respect by a gesture of here is $100, go away now. Money does not grow on trees but besides steep price for the unauthorized service, I value honesty and integrity much more than money 4. Technician did not follow Health & Safety standards listed on company’s site 5. On Lowe’s site the part that was replaced is quoted at $10 to $20 and with service done in 15 minutes, it is unreasonable to ask homeowner to pay $303 I would not recommend this company due to prices and how customer is treated when mishaps happen.

• B

  Brian DeAngelo

  5.0

  Great work. Fair pricing. On-time. Professional team! Kevin from Mazzer Plumbing came to our rescue the day our dishwasher broke/leaked all over the kitchen. He diagnosed the issue and it was time for a new dishwasher; but it was also time to update "under the kitchen sink." He changed my water pipes that were corroded from hard water, and installed a new sink drain. And it was an upgrade from our old one, so I'm very happy. We invited him back to install the new dishwasher when it came 2 weeks later. Perfect timing, Kevin from Mazzer showed up just when the washer was being delivered, and installation was done right. I definitely recommend Jason Mazzer for your Plumbing work.

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  Response from the owner

  Thank you so much for your 5 STAR review, Brian! We're so glad to hear that you're satisfied with our services and that Kevin was able to help you get your pipes, dishwasher, and drain all fixed up and installed nicely for you in a timely manner. We appreciate all of your positive feedback! Please call us again in the future if you need any of our services.

• N

  Nicholas Herrick (NAI James E. Hanson)

  5.0

  I’ve been trying to find a quality plumber for years and finally did with Mazzer. They always get a tech out to assess/address the problem quickly and they are beyond thorough. They always leave the place as clean as they found it which has not been the case with every other plumber I’ve used. They stay and test all of their work and on top of it all- they are very reasonably priced. To put it simply... with Mazzer I get top quality work, great prices and excellent service. Can’t ask for much more...

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  Response from the owner

  Thank you for your sincere review. We are happy to help you out and hope you choose us again for any future issues.

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