Island Mann Plumbing
Link, League City, TX

Island Mann Plumbing Reviews

4.6 stars based on 187 reviews

Featured Comments:

• t

  terri alani

  1.0

  I have an American Home Shield warranty plan . I contacted them regarding my hot water heater not heating water in my home . The plumber that came out was named Lester. He adjusted the temperature and then checked all the other faucets in the house as well as the washing machine to make sure hot water was being delivered to the appliance. He removed the drain hose from the wall which connects to the back of the washing machine, checked to see if hot water was present and then placed the drain pipe back into the wall. I was present in the laundry room at the time. He left and I proceeded to wash a load of clothes. The washing machine is on my third floor and I heard water hitting my second floor… So I went downstairs and realized that my entire ceiling had water leaking onto the floor . I immediately called Island Man plumbing as it was Thanksgiving weekend. The woman that answered the phone proceeded to tell me that it was a holiday weekend and they would not be able to come out until the following week and also I had to go through the home warranty company. I explained water was pouring down onto my second floor and I needed to have someone come out immediately. I also took video. I was very upset. I ended up turning the water off in my house and had a neighbor come over to tell me that the drain pipe had been put into the wrong hole in the wall. I spoke to the manager and he denied everything stating Lester said it never happened and he was never in my laundry room. I was shocked and very upset. I again spoke to the manager and explained I would like to have a three-way conversation with Lester because I needed to have this repaired. Lester came back out and acknowledged the drain pipe was in the wrong hole and placed it into the correct one. Again, I spoke to the plumbing company asking them to reimburse me for the damage that was done to my ceiling as well as my hardwood floor. The manager again stated Lester denied everything. I will never use this company again. They are unprofessional and refused to acknowledge their wrongdoing. It was shocking that I was physically present with Lester in the laundry room and yet the manager refused to even think that Lester may not be telling the truth. I sent a certified letter asking for reimbursement for repairs and never heard back. This company does not conduct business in a manner that I would like to be associated with.

• R

  Rebecca Madrid

  5.0

  I have American Home Shield home warranty and they sent out a different plumbing company first time around that wanted to charge me $695 and replace the entire shower valve body because my hot water wouldn’t shut off. Needless to say my home warranty denied paying for it so I had them send out someone different for a second opinion. Island Mann plumbing arrived and determined only the seals were bad and replaced them. I’m a single mom in a tight budget and I would recommend Island Mann Plumbing to anyone. My technician Thomas was very knowledgeable and explained everything I had questions about. Thank you guys for getting my water back on!!

• J

  Jim Pecht

  5.0

  William is everything you want in a plumber - experienced professional knowledgeable and courteous. He went above and beyond to explain what he was doing and gave me information and tips to keep the disposal working and in good shape. It is ALWAYS a pleasure to deal with an expert that knows his craft. If I ever need a plumber again I’ll call Island Man and ask for him.

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