Isaac Heating & Air Conditioning
NY-5, Canandaigua, NY

Isaac Heating & Air Conditioning Reviews

4.7 stars based on 118 reviews

Featured Comments:

• R

  Renee Warmerdam

  5.0

  Serviced and installed new expansion tank on our Combi-boiler system. Called with an earlier opening and arrived on time. Friendly and professional rep....I am at ease knowing Isaac has knowledgeable, experienced people that made sure my system is 100% and my family is safe and warm this winter. Thank you for all you do!! HIGHLY RECOMMENDED!! ☆☆☆☆☆

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  Response from the owner

  Thank you for the 5 star rating, Renee! Happy to hear that all went well with your new equipment. We appreciate your business, and thank you for choosing Isaac.

• B

  Bill Laffin

  5.0

  Overall Isaac and the techs are great just not yesterday. The techs were wonderful but scheduling and dispatch need improvement. No one ever told us that scope of a routine maintenance job would take 4 hours and 55 minutes starting at 3:15pm on Thanksgiving eve. No one told us that the tech who found the original problem and who we requested would not be on scene. We realize that the original tech had a medical issue several weeks ago, so we postponed the job so he could be present. Again, this job could have waited. Scheduling and dispatch need to communicate better with the customers.

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  Response from the owner

  Thank you for the 5 star rating and the feedback on the issues you experienced with scheduling and communication. We are always striving for a seamless experience, and we apologize that you did not have that. Your comments have been forwarded to that department and they will look into what you mentioned. We appreciate the honest feedback and will learn from it. We appreciate your business!

• P

  Patrick Wegman

  4.0

  Except for not keeping in touch with me as to the status of the second visit -just a phone call when the visit was a month later- I understand there could be delays just keep in touch during this period. The service was very good. The technicians were polite and professional. Would recommend.

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  Response from the owner

  Thank you for the feedback, Patrick. We apologize for the miscommunication with you regarding the second visit. We are. happy to hear that you had a great experience with your technicians. Thank you for choosing Isaac!

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