Gem Plumbing Inc
Montecito, Sierra Madre, CA

Gem Plumbing Inc Reviews

4 stars based on 20 reviews

Featured Comments:

• J

  James Chou

  1.0

  Our 25+ years of very good experience with Gem destroyed by an utterly incompetent dispatcher. We contacted Gem to have our water heater replaced. Provided the dispatcher with photos of our old water heater, model/maker information, and water heater location. We requested an Energy Star model. We were quoted an "out of the door" price. When the plumbers show up, they brought a water heater with an incorrect dimension which required modification to the water lines. We tacitly agreed to the modification as we tried to accommodate Gem as we, up to this point, have had a very good experience with them for 25+ years. After the modification was made, we discovered the water heater was NOT Energy Star. We halted the work and requested a phone call from the dispatcher to find out why the two mistakes. Long story short, we receive no reply until THREE DAYS LATER. We found another plumber to finish the work. Gem sent us a bill for the modification which was resulted from the dispatcher's mistake. $845 for removing old water heater and re-routing water lines. We reached out to Gem. Hoping to have a solution to this as we were basically held responsible for Gem's mistakes. No luck. Well, we paid the bill as we see no benefit to escalating this and prefer to move on with our life. However, we will NEVER use Gem again, will not refer Gem to anyone, and would discourage anyone from working with Gem.

• M

  Mike Loya

  4.0

  Gem Plumbing is awesome! I am glad I found them over 10 years ago. I can count on them for all my plumbing and air conditioning needs at a moments notice. It's important to be able to find a well experienced plumber and one that you can trust! Everyone is so helpful and friendly. Thank you.

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  Melanie Hua

  1.0

  NO FREE ESTIMATE! One star because I could not give zero star!! The reason for the call was “no hot water from the shower”. The plumber came and turned on the water for both showers and one sink. After less than 10 minutes, he told me it’s probably the valve inside the shower. So after he changed the valve, the problem should be fixed! We proceeded to set the date for next appointment. I trusted the plumber’s assessment only to find out the next day that.. if we just turn the knob less than half way, the water temp is HOT! I believe the plumber who came was an experienced one with the way he talked to me. Therefore there are only two reasons for a second appointment to chang the valve: 1. He took advantage of my ignorance to charge more money. 2. He is incompetent and could not tell the difference on how different showers work. I was charged close to $120 for 10 minutes of nothing!

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