Garys FIX-IT Plumbing and Heating
104th, Kent, WA

Garys FIX-IT Plumbing and Heating Reviews

3.7 stars based on 6 reviews

Featured Comments:

• G

  GW Stratton

  5.0

  Casey was professional and easy to work with - thanks for the flexibility to stop by this morning and take care of everything- would recommend Gary’s Plumbing and will use you again!

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  Response from the owner

  Thank you.

• R

  Rocio

  1.0

  They charged me $675 to fix a shower valve. We even bought a shower kit that was the correct one from Moen. But no, they insisted they couldn't use it, went out to buy parts. Fixed it and presented me the bill of $600. I was in shock. The bill didn't show hourly costs, it didn't show price of parts. It just said $675 I'm elder and I paid it but when I just saw my son over Christmas, he told me they ripped me off and they should have used my kit and broke down the whole bill. They are a horrible business.

• C

  Chris Knight

  1.0

  I called several local plumbers to get bids for the work I needed at my home. I called and spoke to Dennis from the Kent, Gary Fox Plumbing & Heating location. Over the phone he was very pleasant and professional. He agreed to a bid for the job. Yet when his plumber arrived the bid amount more than doubled. I was also given an expected amount of time the job would take and it was three times longer which made me late for work. I called Dennis while the plumber stood in my kitchen. He reassured me over the phone that he would meet me in the middle because there was more work than he thought. Not really, I'd told him upfront exactly what needed to be done! He just wasn't adding in the cost of parts over the phone apparently so the price would seem lower, but added the additional cost once they arrived. We agree to the price in the middle and then the plumber argues with me that he can't do the work for the amount agreed upon. SO I had to call Dennis again! Then the plumber finally started working. He did 5 out of the 7 things I needed done, that we agreed on. His statement to me was that he couldn't do all the work we'd agreed on for the amount we agreed on. WHAT?!? I insisted he finish the main job and I'd call Dennis to clear up this situation. Dennis reassured me that he would personally come by the next day to finish the work which should have taken less than 20-30 minutes tops. SO then, when the plumber was leaving he said "well I can only give you the price agreed if you pay me all in cash." I informed him that I wasn't prepared with cash as I made the arrangement to pay with my bank card. He said "well I will need to follow you to the bank then if you want the price DENNIS agreed to." So off to the bank we drove. He then told me he would not give me a receipt because he needed to not charge tax in order to make the price work. I was again SHOCKED at their business ethics and demanded a copy of the receipt which after agruing infront of the bank he handed a copy over. I called the next day when Dennis no-showed me. He claimed it was an oversight in his schedule and he apologized. He reassured me that he would come the next Monday since it was a Friday he missed. I said that was fine and I appreciated him prioritizing finishing the job as agreed. Well, he never showed up so I called him again. Which was followed up with another excuse. In the end - Dennis as someone who represents Gary Fox Plumbing management: misled me, allowed his plumber to try and rip me off with the work I paid for and then ripped me off himself by never finishing the job as agreed and paid for. I am disgusted by their unethical business tactics.

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