Ferguson Selection Center
Prow, Rochester, MN
- Phone:
- +1 507-292-9233
- Website:
- https://www.fergusonshowrooms.com/branch/rochester-mn-selection-center?utm_source=google&utm_medium=affiliate&utm_campaign=listingtraffic&utm_content=listing
- Address:
- 3210 Prow Ln NW, Rochester, MN 55901
- Hours:
- SundayClosed
- CLOSED
- Reviews
- Map
Services
Ferguson Selection Center Reviews
3.9 stars based on 26 reviews
Featured Comments:
S
Sara Bulau
1.0
I have never worked with a company with such poor customer service and communication. I ordered a kitchen sink. The box was delivered on the day of installation and when opened the sink was shattered even though the packaging was perfect. There was never an apology, or even a returned phone call. I had to make multiple phone calls and would have to repeat my story every time. To avoid being without a kitchen sink for 6-9 weeks I had to change colors- again with no compensation or even a conversation. Customer care from the cities was helpful but Rochester staff was of no help and quite rude. Horrible experience.
Response from the owner
Thank you for taking the time to share your feedback with us here, Sara. We strive to provide every customer with quality service and delivery, and we clearly missed the mark during your kitchen sink order. I would like the opportunity to apologize directly, as well as to discuss your experience further so that we can make this right. Please contact me, Nick Dulitz, Branch Manager - [email protected]
M
Michael Helgeson
5.0
Great customer service and excellent selection
Response from the owner
Thank you, Mello, for the great review. We love to hear that our team provided you with great service and that you enjoyed our excellent selection. See you next time.
S
Schad Priem
5.0
Great for all your plumbing needs
Response from the owner
Thank you for the positive review of our Rochester location, Schad. We are happy to hear that our team provided you with a great experience and that you can always find the plumbing supplies you need. We hope to see you again soon.
More reviews (7)