Ferguson Plumbing Supply
Prow, Rochester, MN
- Phone:
- +1 507-513-6861
- Website:
- https://www.ferguson.com/branch/rochester-mn-plumbing?utm_source=google&utm_medium=affiliate&utm_campaign=listingtraffic&utm_bg=restrade&utm_reach=local&utm_content=listing
- Address:
- 3210 Prow Ln NW, Rochester, MN 55901
- Hours:
- SundayClosed
- CLOSED
- Reviews
- Map
Services
Ferguson Plumbing Supply Reviews
4 stars based on 7 reviews
Featured Comments:
J
Jeff Bulau
1.0
Horrible! I have never worked with a company with such poor customer service. I ordered a kitchen sink, which was shattered upon delivery to my house. There was never an apology, or even a returned phone call. To avoid being without a kitchen sink for 6-9 weeks I had to change colors- again with no compensation or even a conversation. Customer care from the cities was helpful but Rochester staff was of no help and rude. Horrible experience!
Response from the owner
Thank you for taking the time to share your feedback with us here, Jeff. We strive to provide every customer with quality service and delivery, and we clearly missed the mark during your kitchen sink order. I would like the opportunity to apologize directly, as well as to discuss your experience further so that we can make this right. Please contact me, Nick Dulitz, Branch Manager - [email protected]
D
D S
2.0
Ordered a bowel and tank in an attempt to stay local. They ordered the parts through "Build.com" The tank came in pieces. I called Ferguson and they said they would send another...it never came. Called again and asked them to refund. I ordered the parts I needed through Amazon.
Response from the owner
Thank you for sharing your review with us, Caryn. We strive to provide every customer with quality products and open lines of communication from start to finish, and we clearly missed the mark regarding your tank order. I would like the opportunity to apologize directly for your experience as well as to ensure your refund was finalized. Please contact me at your earliest availability, Nick Dulitz, Branch Manager - [email protected]
J
Jesse Riese
5.0
I went there with a plumbing issue and they were very helpful and extremely friendly. And was able to come up with a solution for my plumbing issue. This place is absolutely amazing!!!!
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