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Ferguson Plumbing Supply

Looking for plumbing companies now? We'll show you every detail about some information about Ferguson Bath, Kitchen & Lighting Gallery in Royal, Winchester, VA which could be in your area. Find out their infos such as opening hours, addresses, phone numbers and store pictures below and get a quick response from plumbers near you instantly.

Ferguson Bath, Kitchen & Lighting Gallery in Royal, Winchester, VA | PlumbersNearby

I'm a little late in posting this-after holidays..Maureen was most friendly helpful in my lighting fixtures for new home! Great Showroom..There's so many to choose! Found exactly what I wanted, it was taken down from display by next day for pickup..I 'shop local business, & will be back.

I went in to browse and the employees were very nice. They let you look on your own. They have a big selection of everything. A little on the pricey side. I enjoyed my experience.

Rebecca, thank you for taking the time to provide us with your 5-star review. We love having customers come in to browse and work with our friendly associates. We look forward to seeing you again here at our Winchester location.

I bought $3,800 in faucets,  shower head etc for my new bathroom on 3/7/2021. 3/9/2021 I decided to change the faucets color so I went ahead and cancelled the order wich had not received..it was on transit so ferguson redirect the order back to them. Ok I needed to wait for them to receive the orders bef they could credit me the money. Understood, no problem, went ahead and bought a different set from them and paid the full amount.
As today 5/10/2021 ferguson still doesn't return $2,866. They insist they credited to my bank but my bank has not receive the money. If you call them, they are rude and keep insisting they credited and is my bank problem...keep calling my bank NWcredit union and they have not receive it.
I  will not recommend this business,  is terrible if they need to return your money.

Thank you for taking the time to share your review with us. We assure you that customer service is at the forefront of our business, and we apologize for the communication you received, as we aim for every customer to have a 5-star experience from selection to delivery. We are pleased to hear that the refund has now been issued, and I appreciate you speaking with me further regarding your order. If there is anything else we can do here to improve your satisfaction at this time, please do not hesitate to contact me directly, David Rowe, Branch Manager - David.Rowe2@Ferguson.com (540) 667-5775

Maureen at Ferguson
I do not normally take the time to write reviews but I felt it necessary to do so after the service my wife and I experienced recently at Ferguson Bath, Kitchen & Lightning Gallery in Winchester, Va. We are building our dream home, which has been a most stressful venture during a pandemic year. The anxiety of choosing something on a list of endless detailed decisions to be made, hoping it is a choice we will be happy with long after we finally see the product in place and our house is complete, is daunting. Maureen Alexander at Ferguson, was a breath of fresh air for us when it was time to choose fixtures and lighting. To us details are important and she was so knowledgeable, informative and eager to help find the style and look we were going for while keeping our budget in mind. At times we weren’t sure what style would look best but she guided us through the process with ease. We had to change a majority of items due to a certain brand of plumbing diverters being installed that were incompatible with the ones we originally had picked. Maureen handled our heightened stress among the pressure of closing timelines for order with ease and gentle care. We were worried for no reason. She found similar items around the same price and we walked away happy with those choices also.The construction process would be so pleasant if we encountered a “Maureen” at each design purchase step. She was truly amazing setting us at ease and one of the few positive experiences we have had during this experience.
Thank you Maureen and thank you Ferguson in Winchester, Va for that. You have gained loyal customers and we will be back to shop when it’s time to finish our basement! Thank you!!!

We have been working with Lindsay Steffan to select lighting and plumbing for a new home build.  She is very knowledgeable and helpful, has accommodated all of our change requests with a smile, and has gone the extra distance to find out information for us pertaining to various products that we have selected.  What a great lady to work with, thank you Lindsay!

Brent, Marty,and Ethan that work counter sales are sone of the best employees I have come across in any business! They are always super polite and professional. They are knowledgeable and if they don't know something, they find someone that does know. If they don't have or carry a certain product, they help find it elsewhere even if it as a competitor. They go above and beyond! Today Brent and Marty loaded my pipe and boxes in the pouring down rain.! The sales associates are also wonderful and go out of their way to make sure the customer is happy and satisfied! Rusty,Chad,Shawn,John,and more are all awesome at their job and also go well above and beyond as well! I bought pressure tanks from them in the past and found the same one for cheaper at lowes. They then proceeded to not only match,but beat lowes price and credited my card the cost difference ! They also always have free fresh coffee, all beef hot dogs ,bottled waters ,and an ice machine for customers! They also do promotions and giveaways all the time. This month there is a chance to win a 65" flat screen. Last month it was kayaks and fishing gear. They also have a free lunch once a month sponsored by one of their vendors!

Wow, Peter thank you for such a descriptive telling of your experience at our Winchester location. The praise you have given to Brent, Marty, Ethan, Rusty, Chad, Shawn and John will certainly be passed along. We pride ourselves in our excellent customer service, knowledgeable associates and vast product selection and are happy to hear you experience it all when you visit our store.  Next time you are in one of our stores, please ask about our next event so that you can be sure to join us.

Excellent selection of high quality products with great service.  This is the only place to shop for serious high end products you can't find in those big box stores.

Great plumbing accessories and  you name it they will have for you at very affordable price

Very nice, high end kitchen and bath options! Staff was friendly but not pushy. Offered options to fit my budget.

Thanks for coming in to our Winchester showroom, Beth. We're delighted that you felt our selection and customer service was to your liking. We appreciate you sharing your story and hope you come back soon so we can earn a five star review next time. Until then...

If it's not commercial and a large order they won't bother to help you at all.

Thank you for taking the time to share your review and feedback with us, Randy. We assure you that customer service is at the forefront of our business, and we aim for every customer to receive helpful, knowledgeable, and professional assistance no matter the size of the job. I would like the opportunity to apologize directly, as well as to discuss your order and anything we can do to earn your business back in the future. Please contact me directly, David Rowe, Branch Manager - David.Rowe2@Ferguson.com

Wholesale distributor of plumbing, HVAC, waterworks, fire protection & facility supplies since 1953.

Ferguson Bath, Kitchen & Lighting Gallery
Royal, Winchester, VA

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Ferguson Bath, Kitchen & Lighting Gallery Reviews

4.3 stars based on 39 reviews

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