Drains R Us of Southeastern Wisconsin
21st, Racine, WI

Drains R Us of Southeastern Wisconsin Reviews

3.3 stars based on 4 reviews

Featured Comments:

• M

  Meeow R

  1.0

  Worst experience ever!! Called and listed everything I needed done (4 things). When the two guys got there, was told they wouldn't do one job because it was a Delta faucet (needed the limiter removed) and that they didn't have the tools to do the other job (unclog a cold water intake pipe). I know the tech's can't carry everything on their trucks but to not have the tools to be able to sweat a pipe in??? they didn't even have a bucket, we had to provide that for them too. When I asked them if they were going to contact their dispatch about the other two jobs getting done, they both stared at me in silence. So I paid $375 for half the job and spent two+ hours listening to them complaining and swear about how hard it was (unclogging a bathroom sink which they left in an absolute mess) and installing a new kitchen faucet. Both were dressed like slobs, very unprofessional. I know that plumbing can be a messy job (I used to work dispatch for a plumber so I know how they can wind up looking) but you don't show up to a customer's house looking the way they did. I have used this company for years for other drain issues but I will NEVER go back to them. Called to complain and was told the owner would 'probably' reach out to me. Been over two weeks and he has not contacted us. Wound up going with Crane plumbing who finished the job without any issues (or any BS about not servicing Delta brand) for very reasonable price.

• M

  Mark DiCello

  5.0

  Tony and Ken were wonderful! On time and super informative, helped us understand the process and they were really reassuring. Great customer service and we will definitely be using them again!