Desert Star Air Conditioning & Plumbing
Stone, Tucson, AZ

Desert Star Air Conditioning & Plumbing Reviews

4.4 stars based on 54 reviews

Featured Comments:

• F

  Fred Thomas

  5.0

  I had called a big name company here in town, they did a repair that lasted less than a week, called them back and they mentioned I would have to pay additional labor, etc. My neighbor recommended Desert Star, so i gave them a call. The manager gave me a couple of options and of course I chose the more inexpensive option since I had already paid a previous company for a repair that was NOT refunded, I mentioned my concerns so they had mentioned that if this repair did not work I would be able to credit it towards a new system.....which I did after calling them back a month after their repair. Very happy with their service and I would highly recommend them. Thank you! Thank you!

• S

  Sean Renfro

  5.0

  I don't normally go out of my way to write reviews, but this time I felt I needed to. My AC was leaking water and I have the 2-10 home warranty. Called for service and was rejected by another company in Tucson, they were "too busy" to come help. 2-10 then assigned me another company, Desert Star Air Conditioning & Plumbing, and I'm so glad they did. The next day a technician was assigned to me and immediately arrived at 8am, before we had to endure another day without air conditioning in Arizona. Jim was absolutely amazing. He was professional, friendly, and explained each step of the way what he was doing to get us back up and running. On top of that, he went out of the way and checked our entire system and made sure everything was in working order before he left. I have been with 2-10 for 4 years and have had many technicians from many other companies out at my house, and Jim was by far the best I have ever dealt with. I really can't say enough about what a great job he did, how friendly he was, how professional, and how happy I am to be back up and running again. I would HIGHLY RECOMMEND this company (ask for Jim, trust me) to anyone who needs their AC repaired. If I ever need a future repair, this is the company I'm going to trust to fix my issues. Thank you Desert Star! And thank you Jim! You guys are great.

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  Response from the owner

  Thank you Sean! It was a pleasure working with you! We really appreciate you taking time out of your busy day to share your experience.

• B

  Bertha Quintero

  5.0

  I highly recommend Desert Star Air Conditioning. Our old AC would literally be on all day and it wouldn’t cool below 83 degrees. It had been running like this for three summers. We finally decided it was time to replace it. We were stressed thinking the process would be a nightmare. Desert Star’s staff were professional, reassuring and knowledgeable. They made getting a new AC worry free. We replaced our old AC with a top of the line unit for a great price. We are so happy with our new unit and the service we got.

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