Bill Rhiner's Plumbing Heating & Cooling
Hickman, Clive, IA

Bill Rhiner's Plumbing Heating & Cooling Reviews

4.7 stars based on 260 reviews

Featured Comments:

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  Penny Rosebeck

  1.0

  We called to have a leaking toilet fixed. Our home has CPVC pipes and it's over 20 years old. The plumber from Rhiners let alone any plumber worth anything should have known these pipes can get brittle and we've been told by a couple other plumbers that they just don't break on their own with a little bit of pressure. Apparently the plumber from Rhiners cranked on it to tighten it and it broke. We had water running everywhere. This was on a Wednesday...they didn't come back until Thursday into the following week so we were down a bathroom and shower during that time. My husband paid for the services on that Wednesday. About $130. Keep in mind that they broke the pipe... when they fixed it the next week they charged us $630 plus we have holes in our walls that need patching that again...had they not busted our pipe in the first place none of this extra cost would have been an issue. My husband emailed them and pleaded our case that this wasn't our doing...they refused to budge on the cost of the 2nd visit and told him they didn't charge us for labor for the first visit... WHAT??? If they hadn't broke the pipe on the first visit we would have never had a 2nd visit. This is totally ridiculous and no way to work with a customer! Needless to say...we don't have a nice review for Rhiners Plumbing in Clive!

• R

  Rachel H.

  2.0

  Our builder used Rhiner's plumbing and when it came time for warranty work they have not called back to schedule the service. They questioned if the issue truly happened during the warranty period which our builder agreed it did and provided me Rhiners contact information to get the issue resolved. Rhiner's has failed to respond for service.

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  Response from the owner

  Dear Rachel H., We want to sincerely apologize for your negative experience with us. We'd like to learn more about your situation and what exactly happened. We want to make things right. So, please give us a call at (515) 987-1800. We look forward to hearing from you and earning back your business.

• B

  Bob Evans

  5.0

  Highly recommend BILL Rhiner’s Plumbing. NOT Wayne Rhiner plumbing. Had a water heater installed. Got a fair price quoted over the phone so no surprises. Plumber found a few minor things (replaced an old valve) and fixed them at no additional charge. They just wanted the job done right! Really appreciate them being efficient and on time. Ed was the lead plumber was was extremely professional and made sure I understood the mechanics of the new water heater. This is a well established business with a great reputation for great work and fair pricing. Highly recommend them

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