Accent Comfort Services LLC
W.T.Harris, Charlotte, NC

Accent Comfort Services LLC Reviews

4 stars based on 212 reviews

Featured Comments:

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  Hannah Mayhorn

  5.0

  Mark with Accent Comfort Services is awesome! He came to our house to fix an HVAC problem we submitted to our home warranty company, and he diagnosed the problem in minutes. Not only that, he was able to replace our blower motor in only a couple of hours. Our heat and AC are working perfectly now. He was so polite and friendly, too!

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  Cynthia Morrison

  1.0

  We have a leaking toilet, had appointment on a Wednesday, Technician Travis came out was hear no more than 10 to 20 minutes. Said all was fixed, collected $100 service fee. 3 to 4 hour's later floor completely flooded. Toilet is now leaking weather water value is on or off. Called Accent Comfort to have a revisit, Technician can't come back until following Monday because Thursday is booked and Friday is New Years Eve.Sorry to say bit my Monday appointment was cancelled due to weather (it was just only rain). Rescheduled for upcoming. Thursday, appointment canceled due to shortage of technicians. Now rescheduled for Friday. This has been the absolute worst experience we have ever had with any service provider. One cancelation is acceptable but several with different reasons is not. Let's hope this is a isolated case with bad timing.

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  Monica Johar

  1.0

  Gunai is the worst customer rep I have ever encountered. Got the appointment via the warranty company. Absolutely worst customer service possible. My appointment was for a water heater made two days in advance and in the middle of an extremely cold week. Right in the middle of my appointment slot, I get a call from the company that I have an appointment for the following Monday, with no reference to the fact that I was supposed to have a technician at my place at that particular moment. When questioned regarding the existing appointment, the customer service representative Gunai said " Well things happen". No apology whatsoever. And when I insisted that I need her name and my new appointment slot for the following Monday she BANGED THE PHONE ON ME and said: " you can call the warranty company". After multiple calls back to the office based on the call-in number I was able to get her name, the owner's contact, and my appointment confirmation for Monday. I am yet to contact the owners as they are out!! I will update accordingly.

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