Yates & Young Plumbing & Heating Co.
Lima, Findlay, OH

Yates & Young Plumbing & Heating Co. Reviews

3.8 stars based on 24 reviews

Featured Comments:

• S

  Sarah Byal

  5.0

  This business always makes my problem a priority. Very responsive, dependable and helpful. Explains things well too. Highly recommend.

• E

  Ellie Hammond

  5.0

  Drew did a wonderful job with installing our new AC unit and furnace. I cannot stress how much I recommend Yates and Young for all home needs!

• K

  Kathleen Acheson

  1.0

  I would not give any stars, but I had to for this review to be submitted. I will agree with the minus 20 stars...and would highly recommend AVOIDING using this company at ALL COSTS. My first experience with this company was to replace a small pipe and replace the base off my water heater (just a metal shelf basically) in my garage so that it was high enough of the floor...the guy did not know what he was doing and took several hours to do it, which ended up totalling over 300 bucks. The end result was not bad, but I thought it was a little pricey. Next, I called them because I was having water leaking from somewhere upstairs onto my kitchen ceiling. The guy came, and basically replaced the seals on my 2 toilets upstairs, charged me about 200 bucks and now I have one toilet that has not worked right since, and the other which is wobbly now. Well, the leaking continued, so I paid for a "repair" that was not even necessary, and toilets that are worse off now. On top of that, the guy came back because I told Yates and Young the leaking was getting worse. He came and cut 5 holes in my kitchen ceiling, couldn't find the source at all, then charged me another couple hundred bucks. I called and complained about the bill, because basically I was asking to fork out hundreds of dollars to this company to basically not actually fix anything, and now I was going to have to pay more money to fix the holes in my ceiling. I got a rude letter in the mail basically telling me tough luck, and it's part of being a home owner. Obviously I loathe this company, so I did not want to call them when my furnace they previously installed stopped working. I called another company, who wouldn't work on it since it was under warranty with Yates and Young, so I was forced to call them again. So the guy came, and quickly fixed it between the time I came home from work, to before my husband had to leave for work (so I know it was less than an hour). I got a bill charging me for 1.5 hours of labor for a quick replacement of the computer board. Lastly, as it started to get hot this year, I went to turn on the air conditioner, and it wouldn't work. I called another heating and cooling company (Jacks Heating and Cooling--who did a great job), and they fixed it in about 5 minutes. Unfortunately, the reason it was broken was because Yates and Young had wired the comupter board wrong when they replaced it in the winter, which caused it to short out my AC every time we tried to turn it on. I called Yates and Young to discuss this about 2 months ago, and I just got a phone call today from them saying she talked with her boss and they will not compensate me at all for what I have to pay for the repair they caused me to have to get done by Jacks. So...moral of the story is DO NOT EVEN THINK OF CALLING THEM UNLESS YOU WANT TO PAY HUNDREDS OF DOLLARS FOR TERRIBLE WORK.

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