Winters Home Services
School, Watertown, MA

Winters Home Services Reviews

4.8 stars based on 1756 reviews

Featured Comments:

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  David Kearn

  5.0

  Winters were absolutely fantastic! Super responsive in setting up an emergency appointment. The plumber Brandon was a gentleman and did a great job assessing the situation, replacing the disposal, and clearing the drains to ensure everything flowed/worked properly. He was also very tidy and careful around the kitchen and also informative and helpful in explaining the work he was doing. It’s never fun to have a home appliance problem, but Winters really made the process easy and resolved the problem in less than 24 hours, which is fantastic. Cannot recommend them more enthusiastically!

• D

  Debbie Chow

  5.0

  Brandon Sullivan was an extremely helpful person. He was considerate and really cared about giving the best customer service. I am very grateful for his help and kindness. It was amazing that he sincerely willingly did everything asked of him. His empathy is highly appreciated. This customer service experience is one that I will always remember.

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  Kathryn deGraaf

  4.0

  March 2022 update; Winters saw my review and Mike came back to take a look at the radiator cover. He was able to jimmy the radiator cover back on without having to touch the new valve or controller. He explained that he had installed the valve controller at an angle to make it more accessible for future repairs, and pointed out that the cover had never fitted quite right before the valve replacement, although the angle had certainly made it worse. He gave me some suggestions for how to modify the sheet metal to fit better, without having to pay for a plumber's time to do that job. Overall I'm satisfied -- I still wish it hadn't taken extra visits to fix issues but I'm very impressed with their responsiveness. Feb. 2022 update: I'm changing my rating to 3 stars now based on recent service calls. Our boiler is working well, and overall we are happy -- the folks at Winters are very responsive when we call; communication is great, and both the office and the technicians are respectful and professional. But we've had a couple of issues recently with their work. In December 2021 we paid $555 to replace a leaky air vent, but less than a month later it was leaking again and when another tech followed up, it became clear that no new part had actually been installed. That issue has been fixed now (at no additional charge) but a couple of weeks ago we found that one of the zone valves Winters replaced just a year and a half ago has failed already (the previous one lasted over 10 years), to the tune of another $743. The replacement was installed solidly but at a tilted angle so it no longer fits inside the metal sheathing around the radiator (photos attached). Overall everything seems to be working well now, for which we are very thankful. But it no longer feels like a 5-star experience. 2020 review (5 stars): Zane wrote the estimate for the boiler and zone valve replacement project for our condo building. He was extremely responsive, answering all of my (many) followup questions over several phone calls. We got quotes from 5 different companies and Zane was the only one who pointed out that we had a lifetime warranty on our current stainless steel water tank so we did not need to replace that part of the system. He also carefully did the sizing calculation up front to determine that we could safely downsize from our previous system. Between these two items, he saved us thousands of dollars. Brad did the installation for us. He took great care with every detail, keeping me fully informed of the status as the project progressed. He cheerfully answered all of my questions, explaining what he was doing and why. The whole project took a bit longer than we had expected but it was well worth it -- nothing was done in a rush and I feel very confident in the quality of the installation. (I might have slowed him down with my questions but thanks to this, I was able to get a good understanding of the new system so we can keep it properly maintained.) All my interactions with the front office have been really positive as well. Everyone has been very courteous and they seem to be right on top of things. This is a huge factor for us since it removes any uncertainty about scheduling and billing. It seems to me that everyone we've interacted with at this company is in the loop and working together to make sure we are happy. From start to finish, we had an excellent experience with Winters on this project. We're looking forward to working with them to keep the new system maintained (and maybe do some A/C work for us as well).

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