Williams Comfort Air
3rd, Carmel, IN

Williams Comfort Air Reviews

4.8 stars based on 4961 reviews

Featured Comments:

• j

  juli mcgarrah

  5.0

  I have always had very positive experiences with this company. I've been using them for over 10 years. The service technicians always call before arriving, are clean, polite and pleasant, answering all my questions and giving me clear explanations of the work they performed and of work/repairs they suggest. I receive a text prior to their arrival with a photo of the technician. I feel no pressure to make an on-the-spot decision. The company emails and texts appointment confirmations and reminders. After the appointment I receive an email summary of what they did that day, what potential work items we discussed along with prices and photos. I have no complaints whatsoever!

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  Response from the owner

  Thank you!

• W

  William Reed

  1.0

  Williams Comfort Air installed our Carrier Infinity Heat Pump and Furnace system and we have had them maintain it since it was installed. Everything was fine while the unit was under warranty. After 12 years we started to have problems. No problems were ever found during the routine service agreement visits even when we reported the troubles during the visits. I was told next time request a senior technician so problems could be detected and fixed. We continued to have intermittent problems and had to call for the non-routine maintenance call which cost us additional money. Supposedly the problems were found and fixed and we were told when the unit was originally installed Carrier had changed the way the units were installed, and no one had ever fixed it during the routine maintenance. Everything worked fine for a month or two and the same problems returned. Fast forward two service calls where this and that was found and "fixed" the problem. It did not! Finally, we were told a new thermostat and controller board on the furnace would fix everything. We said OK and agreed to fix our current heat pump system. After 10 days of hearing nothing, I finally called Williams Comfort Air and asked for an update on when the parts would arrive, and our system would be fixed. They never returned my call and I had to call again a couple of days later. I was told the parts arrived just when I called them back the second time. They came out the next day to install the parts that we paid the almost $1800 to get installed. Guess what nothing changed. We were then told it would be another $1000 for a new controller board for the outside compressor unit. No guarantees that would fix the problem or if the system would last if it did fix the problem. We decided to replace the entire unit instead of continually putting more and more money in a 14-year-old system. We were given a quote for a new unit from Williams Comfort Air and that the $1800 would be deducted from the quote since they had installed the system and we had been loyal customers with a service agreement the entire time. I always get at least two quotes and I am so glad I did. Even with the supposed $1800 discount they were still almost $500 higher than the other Certified, Award-Winning Carrier dealer I contacted for the exact same system item for item. Since we have gone with another company Williams Comfort Air will not return our calls or answer our emails for questions, we have about our remaining service contract we have with them. They continue to contact us about the quote they gave us after we have emailed and called them about our decision. Overall, what we found with Williams Comfort Air is they all blame another part of the business for what went wrong and their customer service and overall ability to solve and fix problems with a system they installed and supposedly maintain under a service agreement for 14 years is extremely lacking. I would definitely look into another reputable company like we did if you are going to purchase a Carrier system!

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  Response from the owner

  Mr. Reed, I am looking into this and will call you today. I am very sorry for the lack of communication. Tina - Client Assurance Manager

• K

  Katie Parks

  5.0

  The technicians that came for my service were on time and professional. They found some issues I needed fixed and explained them to me and told me they were covered under my warranty. I have been using Williams Comfort Air for about 10 years and have always had a great experience with them. Would definitely recommend

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  Response from the owner

  Thank you for the kind review. We appreciate your loyalty and we look forward to serving you in your future needs. ~Tina

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