West Coast Sanitation
Buren, Riverside, CA

West Coast Sanitation Reviews

4.1 stars based on 41 reviews

Featured Comments:

• P

  Paul Richardson

  5.0

  Just recently, the existing septic leach system at our home became saturated and failed to percolate any additional effluent. We had West Coast Sanitation analyze the existing system and following their findings, had them install a new leach bed system. West Coast Sanitation procured all of the necessary permits from the County of Riverside, and performed the required work in a very professional manner as well as for a reasonable price. When West Coast Sanitation was complete with the installation, they left the work site in better shape than how they found it. Thanks you Johnnie and the entire crew at West Coast Sanitation for a job WELL Done. In the future, any additional work that we need performed regarding any of our septic systems will be a single call to West Coast Sanitation.

• V

  Vi Nguyen

  1.0

  We chose this place because they had nice reviews and was able to service what we needed. As M Mason has stated in the review below, "junk company". This company extorts your pockets and "dilly dallies" around until it's time to leave. And it's not like I just created this account to do a review. I try to be transparent about all my experiences. We hired West Coast for a certain service and had an appointment for the early morning to clear out some pipes. We understood that this service will be an hourly rate but if they are diligent and efficient, I wouldn't mind. Didn't arrive until 1:35 pm but yeah sure, put down your arrival time and sit in the car for a couple minutes. Then prep your stuff and pretend you're actively working on the issue until it's almost time to leave before bringing out the actual machine to do the job. Then need to come back another day to finish the job because it "got dark". Well... maybe if you came at the appointed time you wouldn't need to come back.... Don't get me started when one of the workers was caught leaning in his car window on his phone texting for 5 minutes. Probably would've been longer if he didn't get caught (Captured on camera). Session 2, same thing. Same process. Dilly dally until almost time to leave before actually using the specific machine required. Mind you, the pipes were out in the open and not underneath the house or some dark narrow space. Actually had to tell them to stop their work cause they weren't getting anything done. They knew what they were doing. So you're telling me it takes 6 hours to clear out 40 ft. pipes, especially when I asked for this specialized tool which can clear out the pipes meant for this task?????? Hmmm... maybe it does take 6 hours when 2½ hours were spent prepping or doing naught. I get it... It's Covid. Everyone is hurting and maybe extortion from a professional and moral standpoint is a valid reason. But wait.... there's more!!! We reached out to Johnny and no response AT ALL for weeks! Tried to communicate to them in a civil manner and clearly. Nada. Nothing. And when he did reach out, I tried to discuss his worker's actions and give him feedback. Well that was a dumpster fire especially when he threw threats. These aren't just assumptions or blank statements given. The picture below is a picture of their work vehicle proving that I do have cameras detailing the process. Two sessions, 3+ hours each and yet still have pipes not cleared. If that's what you're looking for in a company, this is the right place!

• M

  Michael Ebrahim

  5.0

  I phoned West Coast Sanitation to hire professionals to pump my Septic tank, test the entire system. Within two days, Johnny sent two crews one to pump the septic tank and the second crew came with a truck that has sophisticated equipment to locate and test the leach lines. I can say staff were highly professional and well trained. Work took three hours to complete and a professional certificate was e-mailed to me within 48 hours. Thank you West Coast Sanitation!

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