DCP Direct Connection Plumbing Inc
Buren, Riverside, CA

DCP Direct Connection Plumbing Inc Reviews

1.3 stars based on 32 reviews

Featured Comments:

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  Tiffany Brisken

  1.0

  I NEVER leave negative reviews, but totally had to in this case. If you are thinking about using this company for any plumbing needs, RUN. Terrible experience with this company, who, of course, I had to use through my home warranty. Needed my hot, cold, and shower valves replaced and put my claim in. They called me for an appointment, which they cancelled on the day of. They rescheduled me for the next week, a tech came out and said that he needed to get the parts from the warehouse and that I would be called the next week for a follow up appointment. These are stock standard valves, mind you, but okay. I never received a call, and had to call them; appointment not available for another week, which brings us to 4 weeks out and now my valves are leaking a stream. Another appointment is made and the dude never shows up and no call. On a Sunday I reached out to a local plumber. Valves are fixed the very next day with a gasket replacement. I receive a phone call the following Tuesday from DCP informing me that the tech did not come out because of road conditions and that they needed to reschedule (I live in the mountains and the roads were absolutely fine). I was polite and informed the woman that the road conditions were fine that day, I had even driven to work and came home at midnight that day. I then informed her that I already had another plumber come out to fix the issue. She stated very curtly that she would close the claim and then she hung up on me. Pretty much the worst and most unprofessional experience I've ever had with a "professional" trade. DO NOT USE THIS COMPANY

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  Kris Leukert

  1.0

  Scam company looking for ways to steal money from customers. Please do not use this company. I filed claim with home warranty because shower valve was frozen and we could not get the water to come on. They were prompt in setting up an appointment, courteous over the phone, and they had appointments available in a couple days. So far, so good. The tech came out, tried the shower, said it was bad and needed to be replaced. BUT...he would talk with his supervisor in the morning as he approves all warranty submissions. They worded the report to say the valve was functional (which is covered under warranty), but the cartridge needed to be replaced. Friends, it is a cartridge style valve. The valve is in the cartridge! But because of their sneaky wording, claim is denied. The plumbers humbly offer to replace that pesky cartridge for me for only $250. In addition to the $100 I already paid for the service call! I researched on youtube, went to home depot and bought the $20 cartridge valve and replaced it myself. The problem with this company is at the top. They will take you for all they can get. A dishonest repairman is the worst because we consumers don't know any better. DO NOT USE THIS COMPANY!

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  Nicole Coles

  1.0

  I never write reviews, however this time I could NOT excuse the lack of professionalism!!! We had a service call with Adam the technician Friday morning. He assured me he would submitt the service report to my insurance company that evening for a replacement water heater. We'll, it's Monday and he still hasn't submitted the report!!! I called customer service and spoke with Monica, she was rude and condensing. Monica stated my service call wasn't considered an emergency and Adam MIGHT have it done by this evening. Which means we wouldn't get a water heater replaced until Wednesday at best. What would make DCP think it's ok to keep a family without hot water for days during the winter ?! Do yourself a HUGE favor and never use this company. They don't care about customers at ALL. I wish I could give Direct Connection Pluming ZERO STARS.

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