Urtz Service Company Inc.
Hill, Verona, NY

Urtz Service Company Inc. Reviews

4.6 stars based on 28 reviews

Featured Comments:

• D

  Dick Bergstrom

  5.0

  Derrick was the service technician that was sent out to us. Very nice guy, really professional and able to decipher the maze of pipes in our 170 year old house. We have no doubt that our heating system is going to cost significantly less to use this winter. Our thanks to Urtz for sending him here. We will definitely call them if we need any other help in the future.

• W

  William Stuy

  4.0

  Multiple weeks without heat, multiple fixes with still no success, still waiting for a fix and it's cold! 12/6/21 Okay....update.. Derrick finally was sent to our house and diagnosed the problem and we now have heat.

• j

  john cowher

  1.0

  We bought a new furnace and had them install it . Then they sent us a letter not long after it was put in and paid for saying they decided to not service our area anymore . I asked how I was supposed to get my brand new furnace serviced and they said to find a certified dealer for our brand of furnace . Well that’s not been an easy thing to do seeing I live in the middle of no where ( so people think ) . I’m a disabled middle aged man with a 9 yr old son and a wife . The install of this furnace was an emergency and they knew my personal story and at the time with some major health issues . We thought they were understanding and we trusted they were there to help us and stand by their product . In my situation having a company you can depend on to hold up their end of the bargain after we did our end ( PAYING THEM !!!!) They let us down , 1 .they sold us a product and then left us high and dry . 2 some of their craftsmanship was shoddy and unsafe . 3 often when I had to talk on the phone with them I had to deal with an older sounding lady that was rude 75% of the time , really rude 10% of the time and the remaining 15% of the time was ok . I DONT RECOMMEND THIS COMPANY .

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