Urban Pine Plumbing & Mechanical
Minnehaha, St Paul, MN

Urban Pine Plumbing & Mechanical Reviews

3.4 stars based on 14 reviews

Featured Comments:

• K

  Kerry Janisch

  1.0

  We hired Urban Pine to install a gas line. I would say for the most part Josh and Rebecca were good to work with, both very friendly and laid back but as the process went on there was just hiccup after hiccup. After the initial quote and they started drilling and running lines, we were told that everything should be good to go but when the inspector came, we were told that we'd need an additional $1k of work done but holes were drilled so our hands were relatively tied to continue. That itself kind of soured the experience but they did put in the initial quote that it could happen, Josh (lead plumber) was just convinced that it wouldn't be the case so we weren't really planning on spending the extra money. This isn't my first go around so having the final bill be a lot more than the quote shouldn't be that surprising but that detail aside, the reason I wouldn't recommend them to friends or family are the following: - Didn't clean up anything. They left drywall EVERYWHERE, they moved out appliances and left them there and would leave and just leave our door wide open. - Work and timelines were super unclear. I was never 100% sure when they were coming, what the plan was, or what was being done. More transparency I think would have saved a lot of headaches. - Knicked the gas line so we had a gas leak so when I smelled gas and had to have Xcel come out to turn our gas off, I called them to come fix the leak and I couldn't get anyone to pick up the phone for over 24 hours - Didn't caulk the holes they made in our houses to run the line, so they left clean holes open for rodents, moisture and whatever else to get in. We had to call to have them come back and do it. - When we needed to have the unplanned additional work done, I had to navigate with the gas company myself and then was told I had to pull some permits myself and I kept being told Rebecca would help me navigate that process but she kept telling me she had no idea what do. All in all, I just felt like it was a very unprofessional, messy experience. We're in the midst of having multiple projects done on our house and are working with alot of contractors and these guys were the most difficult to work with. That's all! Sorry so long but hopefully this was helpful. Update: Had to pay to hire another service come out to finish the job and they had to drill another hole in our stucco to vent because Urban Pine made the hole too high for the furnace we had purchased so not only did we had to pay a lot more money to finish the job but I have to patch the previous hole they drilled in our stucco in the middle of winter. Stay away! They’re not experts.

• E

  Elliot Y

  5.0

  had them install a water heater through centerpoint. When thye came out to give a quote they explained everything clearly and when it came time to install they were prompt and cleaned up after themselves. The inspector that came out was in and out of my house within 5 minutes finding no issues with their work.

• c

  chelsea nelson

  5.0

  We had to use urban pine plumbing in a pinch when my water heater went out. They were very prompt and here within hours. The gentleman (I believe his name was Mark) that installed it was very respectful and hard working, got the job done way quicker then I expected. I had called around and the prices at urban pine were the cheapest I found that day. Extremely reasonable and competitive pricing. Would hire again in a heart beat. Only Plummer’s I am using from here on out. A+ THANK YOU MARK AND URBAN PINE!!

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