UGI Heating, Cooling & Plumbing
Roseville, Lancaster, PA

UGI Heating, Cooling & Plumbing Reviews

4.7 stars based on 97 reviews

Featured Comments:

• M

  Melanie Weaver

  1.0

  I've used UGI for many years to service my heating and AC units. I've had positive experiences with their technicians but, unfortunately, their customer service is not what it used to be. I had a heating emergency during business hours (after a routine furnace cleaning appt the day before). I called and was told that a technician would call me back shortly. An hour later, no one had contacted me, so I called again and they said no one was available but they scheduled me for an appointment the following week. In the middle of winter, this response was not acceptable! Needless to say, I called a different company who immediately responded by sending a technician to my home. I will be using them for my heating and AC needs moving forward. UGI lost a loyal customer.

• D

  Dave Tobler

  1.0

  UGI's sales team have no integrity. They push the higher priced "better" units only to increase their commission. I had a wall mount unit furnace/tankless water heater all in one installed a couple years ago. Since then it has broke down multiple times, each break down lasting 2-3 days until my heat was restored. Every technician I've spoken with has verified the units are garbage and made comment that the sales team is aware of all the problems. I recommend using UGI's service as their techs are nothing but professional and work extremely hard to keep customers satisfied after the sale Tam screwed them over. I sent $11,000 for a lemon and will now be ripping it out to replace it with something reliable.

• K

  Kimberly Carter

  2.0

  I had an appointment scheduled for a noon to 4pm time slot to service my boiler. After receiving many automated texts and emails (and maybe a voicemail) the technician did not show. He finally called me at 6:45pm saying he was on his way. I was out to dinner, so this didn't work for me. He said they have no info on appointments in the truck, that he didn't know it was a noon to 4 slot, and I was just next on the list. I felt bad for him. I think this is a case of an automated scheduling system gone haywire. I called today to reschedule and the first available is Dec 7th, with no wait list for cancellations.

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