Twin Home Experts
Woodley, Van Nuys, CA

Twin Home Experts Reviews

4.8 stars based on 271 reviews

Featured Comments:

• I

  Ian Tan

  1.0

  Back in Apr 2018, I hired Twin Homes to locate and identify leaks coming into the south wall of my garage. Promised an end to the leaks, I accepted all of their findings and recommendations, paying over $35,000(!) out of pocket for them to tear out, reseal and replace the stone patio deck directly above. On Dec 2019, the leaks returned in the south wall of the garage. Twin Homes denied responsibility, but after I threatened to litigate, they attempted a second repair in Jan 2020 by tearing out and resealing a small portion of the stone patio directly above the south wall. But the leaks reappeared again just two months later. This time, they claimed it was due to gaps in the walls that just needed some $12 Home Depot sealant. So we took their advice and sealed the gaps. After a year of drought, in mid-Dec 2021 heavy rainfalls revealed severe leaking and bubbling in the south wall of the garage again. We attempted to reach them via email, phone and even certified mail, but they flatly ignored us. So in early Jan 2022, we removed a section of the drywall and hired an independent 3rd party inspection company to assess the deck. Sure enough, they verified that the leaks were clearly coming from a compromised deck, noting Twin Home's substandard construction/repair work including failing to completely remove the rotted subfloor (as stated in our contract), failing to seal the deck drains to the gutters, and using cheap sealant not graded for decks among other shortcomings (see photos for reference). I would like to believe our experience was just a fluke, but based on the recent string of bad reviews and complaints posted on Yelp, Angi.com, and the Better Business Bureau, their poor performance appears to be a growing trend. They're not even a member of HomeAdvisor anymore, even though they proudly advertise an "elite" and "top rated" status on their website. Still not convinced? I checked the license of Twin Home Experts and their front man Joe on the Contractors State License Board(CSLB). Twin Home's is currently "canceled and not able to contract" with a number of citation violations, and Joe's is currently suspended. Per the CSLB, "It is illegal for an unlicensed person to perform contracting work on any project for which the contract price is $500 or more in combined labor and material costs." So here we are -- $35,000, four years, three recurring leaks and countless wasted hours later - and rain continues to dump water and spread mold into the walls of our garage where our now-toddler used to play. A home is meant to be a place of comfort, rest and peace-of-mind, but Twin Homes has taken all those things, our hard-earned savings, and countless hours away from my work and home-life and left my family holding the proverbial bag. Please don't let it happen to you.

• F

  Frances S.

  5.0

  Twin Home Experts was referred to us by our property management company for water damage / restoration in one of our rental units due to one of the weeks of heavy rain. Dalton went out and gave us a few estimates in a timely manner (one for a better solution and one for the best solution.) We decided to go with the best solution which more than what we budgeted for but their great reviews on Yelp and Google gave us a peace of mind as this was the first time we were using them. Dalton was responsive and professional and worked with me to come to a price that worked for the both of us. His team was able to remove the wet drywall, treat and protect the affected area, conduct leak detection / moisture testing and provide a mold certificate. Dalton was very communicative and also provided detailed photos of the work that was done through text. He also recommended a contractor to do the follow up work which we also appreciated. Our main goal was to restore our tenant's unit as timely as possible. Overall, we are satisfied with the work that they performed and we are hopeful that their work will hold up and prevent any mold issues from coming up in the future to keep our tenants safe. Thank you Dalton and team for taking care of our property!

• J

  J C

  2.0

  I am skeptical of this business and there are some red flags I should have paid attention to. Red flag 1, they came out to do a rat inspection and didn't inspect, just sold me on there $1500 smoke test. Red flag 2, amazing youtube videos about rat removal with state of the art equipment, which I didn't see when working on my house. Red flag 3, they couldn't find the correct area and made 3 large incisions in my drywall with no luck even after the smoke test. Red flag 4, they still did not diagnose the opening and now I have to patch all my drywall cutouts. We later found the problem with me pinpointing the problem area and having to call them back to come out. I would stay away from this company and there fancy youtube rats/smoke test upselling.

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  Response from the owner

  Hello Jc Your review here doesn’t align with our services, as we offer a 100 % gaurantee. We do not own any other rodent smoke machine other than our UV non toxic smoke machine. In addition, our clients always have the option fir us to perform the wall or ceiling patching. If this is a REAL review as we do not see you in our system, please contact one of the Twins immediately.

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