Trumbull Industries
Parade, Erie, PA

Trumbull Industries Reviews

4.3 stars based on 23 reviews

Featured Comments:

• A

  Alicia Morris

  1.0

  Horrible customer service. They couldn’t give us a date when one faucet would be in and since our house is being built and about to close we were forced to order a different color thinking it might look good, but when it was installed, we didn’t like it. I figured we could just return it since it has never been used, but they won’t let you return if it is installed. It would have been good to know that in advance or else I would have let our contractor know to wait before we made sure we liked it. Needless to say, we spent more money on this faucet and now we don’t know what to do with it. Connie wouldn’t work with me on the issue and practically hung up on me. Throughout our whole experience with Trumbull, my husband and I thought them difficult to work with because of lack of communication. Once I started telling people about what happened, they said they have had issues with them too and will never go back. We plan on ordering the faucet we want, which I was going to do through them, but now will go someplace else.

• T

  Todd Landis

  5.0

  Very good service and good pricing. Best place to get plumbing supplies. Staff are so helpful

• J

  Joseph Geppert

  1.0

  My plumber recommended this supply house, I have an antique pedestal sink and needed to purchase new faucet which being an odd size and style they recommended Trumbull Industries. I went to look at them after I had found an image of the type of faucet I wanted. The salesperson was not interested in talking at first since I was looking at just a faucet. Then when I showed her the picture and the sink picture and saw it was from a brand they carried she ignored me and asked why I would want to keep an old sink and tried selling me a new sink. I did not want a new sink. I wanted to keep my old sink and just replace. The women was so rude about it. But, she did finally look it up and gave me a price to order. It was very expensive. So I shopped around at another supply house I showed them the picture and never mentioned the other and you know what they were super nice and looked it up to order and almost 200 dollars less. I was the customer and I would never have thought to be treated like this.

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