The Katy Plumbing Company
D, Katy, TX

The Katy Plumbing Company Reviews

4.5 stars based on 421 reviews

Featured Comments:

• i

  iamanerd Blanco

  1.0

  Worst decision we ever made was to choose this establishment. They supposedly cleared the clog and scheduled us to replace a pipe outside but informed us we could use the water in the meantime. Took a shower and the water backed sewer into 3 rooms causing thousands in damage and emergency cleanup. Manager was unapologetic and sided with the repair tech. They had also paired us with the emergency cleaners who charged us twice for both occurrences. The second time would never have happened had we not been told to use the water. They also left the pipe in our front yard too high off the ground and it looks substandard and not in compliance with our HOA. Spoke to another plumbing company and they stated we were overcharged for the work done. I’ll also be filing a complaint with the BBB about this company. Take heed, we learned a hard lesson. Customer service means nothing to this company.

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  Response from the owner

  Hi there, thank you for taking the time to leave a review. Customer service is our number 1 priority. Could you give us a call so we can work through this further?

• F

  Frank Dumanoir

  5.0

  Troy came out to give us an estimate way back in May of 2021. Our water heaters (14 and 24 years old) needed changing! Last week we called Katy Plumbing and the quote was still good -Troy and his assistant (sorry I didn't get his name) came out on 3/15 and changed both heaters. Needless to say, they had to deal with some issues (frozen valves, corrosion, difficult access in the upper attic, etc). They were very professional and work was done by 1 PM (9 AM start). I've been really happy with the work done by K-P. Will use them again!

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  Response from the owner

  Thank you so much for leaving a review on your experience with us for your water heater installation. We are so pleased to hear that you are happy with the work and result. Give us a call if there's anything we can do for you in the future, Frank!

• D

  Dennis

  5.0

  I've used Katy Plumbing for many different plumbing issues and they've always done exceptional work. But recently I used them to help out my 94 year old mother with a main gas line leak at her house. The timeframe was 5 days before Christmas. I requested emergency response on a Monday afternoon and Ryan from Katy Plumbing was promptly out in less than 2 hours to assess the situation. Ryan provided a reasonable solution and proposal to correct the gas leak. Work began on Tuesday morning and by Thursday afternoon the work was complete. Ryan's work ethic is amazing. He worked very hard throughout the entire project. He coordinated the trenching for the new gas line with the subcontractor, made all necessary plumbing connections, worked with the City of Houston inspector and Centerpoint. Thank you Katy Plumbing!

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  Response from the owner

  Dennis, thank you so much for takin the time to leave a detailed review. We greatly appreciate the positive words and we're always happy to help.

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