The Home Depot
Memorial, Batavia, NY

The Home Depot Reviews

4.2 stars based on 829 reviews

Featured Comments:

• D

  Donald “Spyder”

  1.0

  Have been a long time customer here, my wife and I bought our first dishwasher and because we have had pretty decent experiences in the past purchasing products at this store, we decided to purchase it here. Worst decision ever. Not only did we have to wait 3 weeks for it to be delivered, Home Depot doesn't deliver it, they have a 3rd party deliver the product, which obviously has different policies than Home Depot does. Long story short the kid leaves the dishwasher in the middle of my kitchen floor along with his toolbox, says he can't do the job that I have to call and reschedule to make another appointment for installation, which I do and the store tells me the earliest available appointment is a week from now making it total a month I've been waiting. So after complaining to a manager about it (which did absolutely nothing), I'm deciding that this long term customer is never stepping foot into a home depot store again.

• M

  Michael Burdelas

  5.0

  While visiting our children in NY we needed to do a small pipe conversation. Not being familiar with the store, I opted to order the part I needed for pickup. In about an hour or so I got a notification that it would be ready to get from a locker located at the entrance. Upon arrival the outside of the building looked newly renovated or very well maintained. Much nicer then what we see in Maryland. We decided to go in and check out what else is in there. The store is very clean, and there's plenty of room to move about with our without one of their carts. After about an hour we walked out with a few other items, stopped off at the locker, scanned our QR code and grabbed our online order and headed back to do our install.

• G

  Gina Brege

  5.0

  This store was clean, organized, and clearly marked aisles! I always see products that stir my imagination and drive my creative juices. Prices are comparative with other big home improvement centers. Due to economics, some products are not a good value right now, i.e., Lumber! All in all, though, this is my first choice to look for a home improvement purchase. I do have 2 issues I would rate at a1-2. The first is the parking to cash register ratio. If you're buying the costly lumber, then no problem, although buying any other product has you walking from one side of the store to the other for that item. Secondly, if you need to use the bathroom, I hope you can hold it because you have to walk all the way to the back of the warehouse sized building to find it.

More reviews (2)