Terry Overacker Plumbing, Inc.
Main, Anoka, MN

Terry Overacker Plumbing, Inc. Reviews

3.8 stars based on 53 reviews

Featured Comments:

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  Sean Baxter

  1.0

  Very expensive. I had a water heater fail in late fall of 2020, and had it replaced by these guys. I felt like I had to make a snap decision because I didn't want to go without hot water. So hired them to replace the existing water heater with a new one. Well, last week Thursday it fails, pilot light won't keep lit. I call Friday morning, but there are no open appointments and that the earliest appointment is Monday with a window between 8a-10a, I felt inclined to have them service the water heater as they sold it to me and installed it. I ask the operator for rates, she says she doesn't the rates have any but that she'll ask someone to call me. No one does. I go the weekend with tepid water, they come on Monday and then quote me over $650 in labor to replace the gas control valve. The control valve is covered under warranty, and they happen to have one in the van. Water heaters with defective parts failing 18 months into its service life. It's just me and my wife here, and we don't keep the water super hot, we use the low setting on the gas valve, because anything hotter is scalding. I just wanted the work done, so I signed on the line and coughed up $650. After having the work done, they replaced the the gas control valve with the exact same mode/revision made from the same factory, a SIT Group Delta 650. I really felt disappointed in having to wait the weekend to find out what it would cost to fix, feels like I'm part of their captive audience of people who want work done. Also, I was annoyed that they seem to know about quality issues with the water heater they sold me. I asked the plumber for a call back from the owner to discuss how I felt, and again no call, and now it's Wednesday. Even though the plumber suggested that the new valve would fix the issue, I'm expecting it to fail again in another 18 months, I mean, it's the same make and model, why wouldn't it fail the same way. I shouldn't/can't/won't pay exorbitant prices like this for stuff they sold me. If only it would have failed in one year, then the service would have been free! TL&DR; Service is expensive, no call backs. Be ready for sticker shock.

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  Response from the owner

  “Hi, Sean. We appreciate you taking time out of your day to share your experience with us. We understand there were issues and you were looking to speak with us about in a call back to discuss your concerns, unfortunately, we were caught off guard with an employee who was injured earlier this week and I was out most of the day yesterday at the clinic tending to those issues. I am planning to reach out to you today to discuss your situation in person if you are available.

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  Michelle Koch

  5.0

  We have used Terry Overacker Plumbing a few times, most recently for the installation of a tankless water heater. We were pleased with the service we received. They don't oversell or push products you don't need, they take a common sense approach.

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  Response from the owner

  Thanks so much for letting us know we are doing well, Michelle. We were thrilled to hear about your experience and hope we get the opportunity to serve you again soon.

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  Wendy Vinge

  5.0

  We have used Terry Overacker Plumbing to install our tankless water heater, general service, and urgent repair needs. In all situations their customer service, timeliness, and professionalism were amazing. We will call them regarding any plumbing needs in the future. We highly recommend them. Thanks, Gail and Tony, for all you did!

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  Response from the owner

  Hi Wendy, we really appreciate your generous review. Providing an excellent customer experience is one of our goals. We look forward to repeating the experience for you in the near future! ~Terry Overacker Plumbing

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