Stewart Heating and Air
Garcia, Pittsburg, CA

Stewart Heating and Air Reviews

4.8 stars based on 220 reviews

Featured Comments:

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  David Gerson

  5.0

  Heat pump stopped working. Angelo trouble shot the problem. Replaced fuse but still not working. Then tracked the short to a broken wire in the thermostat. Arrived on time. Methodically solved the problem. Pleasant demeanor. Stewart Heating seems to hire smart and reliable people. Always 5 star service.

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  Response from the owner

  Hi David, we really appreciate your generous review of the service we deliver. Providing an excellent customer experience is one of our goals and we are so happy to hear we are making it happen! We look forward to repeating the experience for you in the future! Thank you for your business and for choosing Stewart Heating and Air!

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  Stacey Kennington

  5.0

  I had an upper lateral blockage in the evening and they were able to come out the next morning. The service person, Terry, showed up right on time 1st thing in the morning. After fixing my problem and cleaning up all the messy overflow, he advised me to watch for potential problems. He then offered a discounted rate to add an earthquake gas turn off valve since he was already out on the service call. I had some other issues and took the opportunity to have him fix 3 other items. I have used Stewart Heating and Air for installation of my A/C last year and was very impressed with their workmanship. They are professional, flexible and do not gouge on pricing. I will use them for most of my HVAC and plumbing needs in the future.

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  Response from the owner

  Hi Stacy, we really appreciate your generous review of Terry and the service we delivered. Providing an excellent customer experience is one of our goals and we are so happy to hear that is exactly what we delivered. We look forward to repeating the experience for you in the near future! Thanks for choosing us!

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  Pavlo Kurochka

  1.0

  Contractor did not obtain a proper permit. Online permit that they got was for “like replacement”. The Walnut Creek City permit office inspector concluded that the scope of the project that they started is not covered by “like replacement” permit as their project is complete overhaul of the HVAC system and is not “like for like” (see attached inspection report). Contractor is a big company claiming a lot of experience in the industry. Contractor’s salesperson sold us (at the premium price) the technical solution that does not fit to our house. When their workers faced the most challenging part – connection of downstairs ductwork to air handler in the attic – work slowed to a halt and contractor started inventing reasons to upsell additional work and cover for unworkable solution with delays. During the sales process we asked the salesperson repeatedly if they need to bring a more technical person to verify the solution. They had two weeks before the work started to re-evaluate and propose us something more suitable. Instead, they pressed on with the faulty design. The Walnut Creek city engineer has concluded that had contractor adhered to the proper permitting process, the inadequacy of their solution would have been for sure discovered by city inspectors and this project would have been rejected. Instead, they cheated and got the online permit for “like replacement” that doesn’t require a review. Their trying to blame shift their faulty design on trusting unexperienced homeowners is only showing their lack of integrity. Since the initiation of this project Justin Stewart and the team working on the project did not have any idea of what they are doing. Before starting the project Justin Stewart knew that they don’t have a proper permit which was fraud by itself, however it did not stop him from taking from us $11,000, bringing to our house unprofessional workers who worked under influence of either drugs or alcohol, neither wearing masks nor vaccinated. As a result, unethical and fraudulent actions of Stewart Heating and Air: during the project, we called PG&E regarding gas leak, and uncapped exhaust leak and electrical wiring. As of today, our house doesn’t have the HVAC, since the old one was destroyed by the fraudulent and negligent action of Stewart Heating and Air, Inc. Besides, Stewart Heating and Air, Inc. is trying to put some additional pressure on our family by blackmailing us with the second letter regarding lean on our house and trespassing on our property (the case # 21- 22149 with the WCPD). We already mailed the Stop Work Order to the Contractor, and we demanded our $11,000 back, due to fraudulent permit, lack of integrity, severity of negligence, and blackmailing actions. Besides, Stewart Heating and Air, Inc. must not only return the money that we have paid but reimburse us for all damages that were done to the ceiling in the house and the garages. We regard all lien letters as the blackmailing actions from the Contractor that is acting from the day one in the bad faith, pursuing monetary gain, instead of following all appropriate steps and procedures to get the work done and being paid accordingly. The project is currently frozen, all evidence is preserved for the CSLB investigation. We expect to process with different contactors, only after the investigation is finished, and monetary reimbursement from by the Stewart Heating and Air, Inc.

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