Stebbins Plumbing & Heating
Dixie, West Carrollton, OH

Stebbins Plumbing & Heating Reviews

4.7 stars based on 12 reviews

Featured Comments:

• J

  Jared Shank (AirborneOutdoors)

  2.0

  Didn't have the greatest experience with a water heater install. I purchased my own water heater and had it set up next to the old water heater to be replaced. The plumber didn't remove the little metal pieces on the bottom that were part of the shipping/boxing and those pieces punctured the new drip pan. About 1/2 of the edge of the new drip pan was completely crushed and mangled during the install. This new water heater was a different size so the electric line needed to come down about a foot more than it currently was. Instead of rerouting the old electric line that had been hung through the rafters down to get the necessary "extra" length he just said you'll have to call an electrician out to do the rest of the install (there was plenty of slack in the line). Also charged approximately $750 (also charged approx $150 for parts, which was okay) for 4.5 hours of labor. Not sure if there were other costs that were built into the labor, but that seems a little high. The craftsmanship in installing the new pipes was pretty good, though a couple pipes weren't attached with supports to the rafters - the old supports were bent in place to hold new pipe. Overall, they were really responsive and I'm grateful they were able to come out and do most of the installation.....but was disappointed with the condition of the new drip pan and the lack of electrical install. When the electrical install was done it took less than 10 minutes.

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  Response from the owner

  Unfortunatey you didn't get the water heater from us ....we sell and install water heaters supplied by quality manufacturers through industry leading supply houses - but every so often instances occur where we try to assist those throughout our community in need of installations In order to ensure the process goes smoothly and as needed the purchaser of the product to be installed should have the product fully prepared for the task of switching from old to new Our technicians are trained on our products for our services and in response to your dissatisfaction we have determined that assisting those within our community on *self purchased* products will no longer be a viable option We are truly saddened your experience wasn't of a higher rate of satisfaction ...the labor cost is based on time spent ...sometimes the products don't process as simply as expected (especially when an unfamiliar product rather than a standard style/part typically installed by our technicians) We wish you well and comfort in your hot water needs - and hope to hear from you when services are needed for slow drains and other plumbing maintenance Regards, Stebbins Plumbing

• A

  Andrew Ederer

  5.0

  Andy was professional, courteous and knowledgeable. Fantastic experience all around and very happy to finally have consistently hot water again! Thank you!

• J

  Jimmy Lee Thurman

  5.0

  We purchased and moved into an older home last year and have used Stebbins Plumbing on several occasions to perform both minor and major repairs. Our experiences with Stebbins Plumbing have always been very good and they usually schedule service to address my plumbing issues within one or two days of my call. The plumber, Jeff, is very professional, punctual, competent, and thorough and service oriented and his estimates have always been very reasonable. Thank you Jeff!

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  Response from the owner

  Thanks so much ... we're pretty big fans of Jeff ourselves 😉 and happy to hear he got you all taken care of!

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