Smith & Keene
Oak, Chesapeake, VA

Smith & Keene Reviews

4.2 stars based on 248 reviews

Featured Comments:

• D

  Deborah Reese

  5.0

  The workers were exceptionally friendly but professional. They made sure my house was protected from and debris or dirt. They worked diligently and each trip up/downstairs I got a smile or hello! Patrick and Jonathan came by petiote check on progress. The head in charge was very patient explaining everything new to me and helping me set my new thermostat. Such patience and kindness and professional standards makes me glad I had S & K.

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  Response from the owner

  Thank you for the shout outs, Deborah! We appreciate the many compliments.

• C

  Christina Young

  1.0

  Poor quality, incompetent techs, and lazy company! Our home built by Stephen Alexander Homes had Smith and Keene install HVAC, plumbing, and gas lines. We have a furnace duct leaking when it rains, and they don’t know what to do about it and the tech told me that he doesn’t get on roofs so he can’t check it out. Everywhere the plumbing was installed in the slab had to be Jack hammered out and moved because they buried it all in the wrong locations per the house plan, which caused damage to our foundation cinder blocks. Neighbor had her gas lines leaking for months that they installed and a leaking drain pipe, which they only repaired the hole with putty. They didn’t wire our heater correctly, so when winter came our upstair’s heat wouldn’t come on, this is the only problem that they have been able to fix in our home. We also have a drain pipe smacking against our fiberglass shower when water drains in it because they installed the drain right up again the shower wall. Nightmare after nightmare!

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  Response from the owner

  We are very sorry to hear about the recent issues you are experiencing. We always strive for amazing workmanship. Rest assured we will correct the issues you are having. You will be receiving a call today to schedule some site visits to address these items. Please contact us directly if you are unsatisfied afterwards. Thank you.

• M

  Marcela Del Rio

  1.0

  I am trying to respond to your response to my experience, however I could not do it, so here it is. We paid over 7,000 gram in a brand new out side unit back on 2017. Because both units were not replace at the same time I have to spend another 9500 AGAIN!!! Because the unit at the attic burned and messed up the one outside with no way to be fixed and since you guys didn’t recommend to replace both at the same time I was with out heat for 5 days. I had tried to call several times even before the unit got buen however I NEVER FOT A HUMAN BEEN ON YHE PHONE!!! my husband David Williams have left PLANTY !!!! of messages with out NO ONE EVER GETTING BACK TO HIM!!! so I DO NOT RECOMMEND YOU GUYS TO DO NOTHING FOR NO ONE!!!! since my experience was and has been HORRIBLE IN EVERY WAY!!!!

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  Response from the owner

  Marcela, we would like to investigate this further, but we are unable to bring up your account with just your name. Please call 757-420-1231 or email [email protected] to provide more information. We would like to see if we can figure out why a full system replacement wasn’t suggested during the sales process and why your phone calls were not returned. Thank you.

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