Smith and Son Plumbing
Eldorado, Frisco, TX

Smith and Son Plumbing Reviews

4.9 stars based on 149 reviews

Featured Comments:

• M

  Mike Clarke

  5.0

  Gage did what he said he’d do and at the quoted price - nice! He also communicated with us timely and respectfully during the job. You just know when you are working with a service-first business that is built on quality and strong neighbor referrals. Thank you!

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  Response from the owner

  Thank you so much for the Rockstar review! I love hearing about when the values of integrity and quality we are recognized by our customers. Thank you for being our customer. - Rick

• L

  Libby Conn

  1.0

  Plumber came out on 3/28 and did not have the necessary tools to do the leak detection tests that we had requested when we scheduled the appointment. Was told we would receive a call from the office to schedule the test. We did not receive a call so we followed up and set up an appointment for 4/4 for the leak test. Arrival window was 10-1. I received a text at 11:55 that the plumber was en route. I left work and came home and waited. Plumber never showed. Called the office at 12:55 and was told plumber was still at another job. Paid for a trip on 3/28 in which the plumber did nothing because he didn't bring the equipment to do the test that we told him we needed, and I wasted lots of time waiting around for a plumber to not call and not show. When you call the office no one seems to no what is going on. Would not recommend.

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  Response from the owner

  Hey Libby, I am so sorry you had this experience with our company. Thank you for your feedback. We will investigate why our customer service quality standards were not held to the top priority. We did have half of our staff out with Covid during this time but that is no excuse for us no respecting your time. My deepest apology and best regards - Rick Smith

• W

  William Ho

  5.0

  After Atmos Energy injected 3x the amount of mercapten into the natural gas supply, it brought two small leaks to our attention around our water heaters in the garage. Rick was quick to respond and fix our issues for a reasonable price.

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